Ofertas de empleo para Atención al cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo Office

Buscamos un profesional con experiencia en PMS y Channel Manager para incorporarse a nuestro equipo de atención al cliente para el mercado español.

Tareas

• Atención de peticiones/consultas/dudas de los clientes vía teléfono e email.


• Resolución de incidencias, colaborando con el equipo.


• Conexiones de los alojamientos con las OTAs (Airbnb, Booking, Holidu, etc.)


• Formación al cliente en el uso del software de gestión.

Requisitos

• Idiomas: Catalán y Español (Nativo), se valorará positivamente: ingles, frances, italiano o portugues


• Experiencia con softwares tipo PMS y/o Channel Manager


• Experiencia en gestión de OTAs (Online Travel Agencies)


• Experiencia en atención al cliente (back office, front office)

Beneficios

• Contrato indefinido, 40 horas de lunes a viernes


• Jornada laboral flex


• Opción de teletrabajo


• 23 días de vacaciones, te las puedes tomar con mucha flexbilidad


• Día off en tu cumpleaños


• Jornada intensiva durante el mes de agosto


• Formaciones durante las primeras semanas sobre nuestro producto


• Mútua Adeslas (seguro médico) a partir del año de antiguedad


• Bebidas gratis con y sin cafeina en la oficina

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 mar.

Company Description

TECEZE is an IT service provider based in Barcelona, offering a wide range of services to businesses across all sectors. With a focus on IT managed services, hardware supply, AV solutions, and more, TECEZE aims to deliver solutions that maximize the return on technology investments. The company's specialities include data protection, security, disaster recovery, and various managed services.

Role Description

This is a full-time on-site role as an Information Technology Support Specialist at TECEZE in Barcelona. The role involves providing technical support, troubleshooting, and help desk support for desktop computers and other IT-related issues on a day-to-day basis.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Desktop Computers
• Knowledge of Information Technology and Help Desk Support
• Good communication and customer service skills
• Ability to work well in a team environment
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST)
• Experience with IT security practices and protocols

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 mar.

BettingJobs are seeking a Customer Care Manager to join the team of a company based in Barcelona. As the Customer Care Manager, you will be responsible for leading the customer support team and building the processes from the ground-up.

The role of Customer Care Manager would suit an individual who is proficient in both English and French, with proven experience building and managing a department in the iGaming industry.

Responsibilities:

• Lead the restructuring of the customer care department by identifying essential roles, recruiting key personnel, and establishing a strong operational backbone for future growth.
• Identify areas for improvement and design streamlined processes and workflows to enhance operational efficiency. Ensure the development of systems that support smooth day-to-day operations and future growth.
• Lead, mentor, and develop a high-performing team of customer care professionals, creating a culture of excellence and accountability.
• Define and implement tools, policies, and procedures to improve customer care operations and ensure consistent, high-quality service.
• Recruiting and onboarding new team members, ensuring the right skill sets are in place to support the department’s evolving needs.
• Establish and monitor KPIs to evaluate team performance, identify areas for improvement, and drive continuous optimization of processes.
• Oversee the handling of complex customer inquiries and escalations, ensuring timely and effective resolutions that enhance customer satisfaction.
• Create and implement training programs to keep the team up to date with product knowledge, customer service best practices, and evolving processes.
• Stay informed of industry trends, technologies, and innovations to ensure our department remains competitive and proactive.

Requirements:

• Fluent in English and proficient in French. Knowledge of other languages is a plus.
• Prior experience in the iGaming industry.
• Proven experience in department restructuring, including process development and team recruitment.
• Strong leadership skills, with experience in building, mentoring, and managing high-performing teams.
• Experience in creating operational processes, with the ability to design and optimize workflows to improve efficiency and scalability.
• Experience with customer service tools and technologies, particularly ticketing systems—knowledge of Zendesk is an advantage.
• Strong analytical skills for setting KPIs, measuring performance, and implementing improvements based on data-driven insights.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, evolving environment while managing multiple priorities and ensuring smooth day-to-day operations.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada8 mar.

SaaS Excel Office

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About The Role

As the Head of Customer Lifecycle at Amenitiz, you’ll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do. You'll work closely with other senior leaders to align our retention initiatives with the company’s overall goals. As our Head of Customer Lifecycle you'll be responsible for ensuring we have a common approach to our customers post sales. The level of service or experience our customers have with Amenitiz shouldn't vary depending on which team they interact with, nor should our teams have to use a million different tools and finally, we should have access to, be able to analyse and report on the wealth of data our customers create during their lifecycle with us. Your role, as Head of Customer Lifecycle would be to make this vision a reality!

If you’re strategic, data-driven, and passionate about enhancing the customer experience, you’ll thrive in this role. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience our customers have with Amenitiz.

Your missions

• Strategic leadership: Put customer care and retention at the heart of our company strategy. Work closely with the C-level team to ensure our retention efforts support our broader business goals.
• Customer experience focus: Make sure that customer care isn’t just a department but a core value at Amenitiz, ensuring every customer interaction builds loyalty and satisfaction.
• Data-driven decision-making: Use data to track churn, customer satisfaction, and other key metrics. Apply these insights to improve how we manage the customer lifecycle continuously.
• Cross-functional collaboration: Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align our retention strategies.
• Voice of the customer: Be the champion of the customer at the executive level, ensuring that their feedback shapes our business decisions.
  
  

Your profile

• Previous experience in a senior role in customer success, account management, or sales department.
• A strong track record of achieving measurable customer engagement, retention, and growth outcomes, backed by quantifiable results.
• Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product and Customer Support, to achieve shared goals.
• Strong strategic thinking capabilities, with experience in aligning retention strategies with broader company objectives in a high-growth, fast-paced setting.
• Previous experience at a consultancy firm is advantageous.
• Fluent in English, with additional language skills being a plus.
  
  

Our Benefits

• 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
• 💰 We provide Stock Options that ensure you have ownership in our success.
• 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
• 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
• 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
• 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
• 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
• 📓 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
  
  

Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 mar.

SaaS Office

Job Description

Founded in 2012 by cyber-security experts Eduardo Cruz, Josep Gaspar, and Josh Gabel, Qustodio is the global leader in online safety and digital wellbeing for families. In 2022, Qustodio became part of the Qoria group, protecting every child's digital journey though a world-class collaboration between schools, parents, and educators in cyber safety. Qoria's mission is to support families and schools to live and navigate smarter in an increasingly connected world. Together, we help millions of families and educators across the globe protect children from online harm, while promoting healthy digital habits and awareness.

As a Customer Success Specialist your mission will be to provide outstanding and dedicated customer service to our higher end customers. You will be working within our Customer Support Team and directly with Customer Marketing Manager to ensure delivery of high quality phone support service to achieve customer success and impact business goals.

Responsibilities

• Provide outstanding and dedicated phone support service directly to our customers.
• Address customer technical issues, guide and help to onboard in order to succeed with the product.
• Develop relationships with customers and maintain their record by keeping log, classifying and tracking queries.
• Prioritize and manage different tasks throughout the day to deliver excellency.
• Collaborate with the team and update stakeholders about any related issues and possible improvements to increase customer satisfaction.
• Maintain strong relationship with both your team and Customer Support team to keep up-to-date on all day to day matters and quality standards alignment.
  
  

Job requirements

Requirements

• Experience as Customer Support Agent or Customer Success Specialist.
• Great communication skills.
• Open to work late shifts (from 4pm to 1am), as you will be dealing with US market mainly.
• A positive and proactive attitude and open mind that approaches problems from all angles.
• English with fluent level and strong communication skills.
• Ability to learn quickly and manage workload in a cooperative and demanding environment.
• Excellent attention to detail and fully computer literate and tech-savvy.
• Flexibility and adaptability to change.
  
  

What Can We Offer You

• Great culture - friendly and emphasizes both teamwork and fun.
• Our company is home to over 18 nationalities.
• Flexible working hours - and there are possibilities to work from home.
• Interesting challenges in a fast-growing technology company for you to grind your skills.
• Competitive salary range.
• Private health insurance.
• In-house training and team building events.
• A modern and fully equipped office headquarters in Barcelona city center,
• Daily fruit and beverages supply.
• Daily catering for lunch.
• 23 days of holidays per year. Half day off on your b'day.
• Flexible benefits.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 mar.

REST

Mission Statement:

Define, design, and implement the long-term vision and strategy for customer experience across all physical and digital touchpoints of the company, ensuring seamless, personalised, and consistent interactions aligned with customer expectations and satisfaction goals, with the aim of improving retention, enhancing brand reputation, and contributing to the airline’s long-term growth and success.

Responsibilities/ Accountabilities:

• Lead Develop and implement a customer experience strategy that enhances passenger satisfaction across all touchpoints, from booking to post-flight.
• Deliver a cohesive, customer-focused approach that ensures passengers enjoy a seamless and satisfying journey from start to finish.
• Ensure consistency across the customer journey by overseeing and aligning experiences across digital platforms, check-in, boarding, in-flight, and post-flight services.
• Provide a seamless, personalised, and consistent journey for all customers, meeting and exceeding their expectations.
• Champion a customer-centric culture by promoting a company-wide focus on customer experience and prioritizing customer satisfaction at all organisational levels.
• Foster a culture where employees at every level are committed to delivering an exceptional customer experience.
• Design the strategy for aircraft interiors, set SLAs, and manage governance processes with maintenance to ensure aircraft standards meet customer expectations.
• Provide well-maintained, comfortable, and aesthetically pleasing aircraft interiors that align with customer needs and enhance satisfaction.
• Design the ground experience by partnering with the ground team, commercial teams, and service providers to ensure services meet customer expectations, revenue targets, and operational deliverability.
• Create a seamless and efficient ground experience that satisfies customers, supports commercial goals, and integrates effectively with digital and frontline teams.
• Design the in-flight experience by collaborating with cabin crew and service providers to meet customer expectations, revenue targets, and operational feasibility.
• Provide a memorable and high-quality in-flight experience that balances passenger satisfaction and commercial objectives.
• Develop customer standards, SLAs, and training programs to equip staff, from frontline employees to management, with the skills to deliver exceptional customer service.
• Ensure all employees are aligned and empowered to uphold high standards of customer experience across all touchpoints.
• Leverage technology and drive the adoption of innovative tools and systems, including AI, throughout the customer journey.
• Enhance the efficiency, personalisation, and quality of customer interactions by integrating advanced technological solutions.
• Ensure regulatory compliance by aligning customer experience practices with aviation industry regulations and standards, including food safety.
• Maintain compliance with all regulatory requirements, safeguarding customer trust and operational integrity.
• Design the customer experience response for emergencies, including checklists, processes, and procedures, and provide support during emergency situations.
• Ensure a prepared and efficient response to emergencies that prioritises customer safety, support, and satisfaction during critical incidents.
• Organize and manage the team, promoting their development, teamwork and communication, between their collaborators and the rest of the Company.
• Make the department managed a better place to work.
• Perform any other responsibility or function that is assigned inherent to the job.
• Fulfill the mission of the job if it is in the employee ́s hand.

Main Relationships:

• Cabin Crew: To ensure the in-flight experience aligns with customer expectations, revenue targets, and operational feasibility by collaborating on service delivery, training, and performance.
• Ground Operations: To design and implement seamless ground experiences by coordinating with ground teams to meet customer satisfaction goals and operational standards.
• Commercial: To align customer experience strategies with revenue objectives and brand positioning, ensuring a balanced focus on satisfaction and profitability.
• IT: To leverage technology and implement innovative tools, such as AI, to enhance personalisation, efficiency, and customer satisfaction across all touchpoints.
• Maintenance: To manage aircraft interior standards and governance processes, ensuring that cabin conditions meet customer expectations and safety requirements.
• All Customer Areas: To foster consistency and alignment across all customer-facing departments, ensuring a cohesive approach to delivering an exceptional customer journey.
• Inflight Retail Suppliers: To design and optimise the in-flight retail offering, ensuring it meets customer preferences, enhances satisfaction, and contributes to revenue generation.
• Ground Agents: To ensure ground services are delivered to the expected standards, meeting customer needs while supporting operational efficiency and satisfaction goals.
• Airports: To collaborate on providing a seamless and positive customer experience during airport interactions, including check-in, boarding, and baggage handling.

Requirements:

• Advanced degree in business administration, customer experience management, or a related field. (Preferred)
• Comprehensive understanding of business operations and customer-centric procedures.
• Expertise in customer experience strategies and tools, including the integration of innovative technologies such as AI across the customer journey.
• Strong knowledge of regulatory compliance standards within the aviation industry, including food safety and emergency response protocols.
• Familiarity with the complexities of physical and digital customer touchpoints, ensuring alignment and consistency.
• Understanding of service level agreements (SLAs), training program development, and governance processes for customer service excellence.
• Proven results in leading and transforming customer experience within an airline.
• Extensive experience in leadership roles focused on customer experience, with a
• strong preference for experience in the airline industry.
• Experience in managing cross-functional teams and implementing strategic initiatives.
• Demonstrated success in designing and implementing end-to-end customer journey strategies that enhance satisfaction, retention, and revenue growth.
• Experience collaborating with internal teams such as Cabin Crew, Ground Operations, IT, Maintenance, and Commercial to achieve seamless customer experiences.
• Proven ability to engage and align external stakeholders, including inflight retail suppliers, ground agents, and airports, to deliver high-quality customer interactions.
• Hands-on involvement in addressing and resolving customer pain points, supported by analytical and creative problem-solving approaches.
• Experience in risk analysis and assessment, ensuring robust responses to operational challenges and emergencies.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 mar.

Teletrabajo REST

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 7 million users 🤝
• We have finalized the biggest Series B this year (€30 million)🏆
• Grown our team to more than 160 employees 🚀
  
  
  

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About the role:

As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

🎯 What will be your impact:

• Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..
• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.
  
  
  

🌟You would be great fit if you have:

• Native level of English (other languages are a plus)
• Excellent communication skills and a customer-centric mindset.
• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
  
  
  

🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply—curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.

Please provide your CV in English.

What We Offer

Our benefits package is thoughtfully crafted to ensure you feel valued, supported, and empowered. We also offer ample career growth opportunities through continuous learning, & mentorship. Plus, we’re continuously enhancing our offerings—exciting new perks are on the way! 😉

💵 Attractive compensation package

Competitive base salary, performance-based bonuses, and equity options, aligning your success with the company’s growth!

🚀 Career growth and development:

Fast-track your career growth with personalized development and trainings.

✈️ Relocation package

Comprehensive relocation package available to ensure a seamless transition, if needed!

🌍 Diverse & global team

Work alongside a multicultural, international team that celebrates diversity and creativity.

💻 Work-Life harmony

Enjoy the flexibility of a hybrid model, with remote days to support your work-life balance.

🌎 Say goodbye to homesickness

Work remotely from abroad for up to 3 weeks each year.

❤️ Comprehensive health coverage

We’ve got you covered with fully-funded health insurance, so you can focus on what matters most.

🛌🏽 Paid sick days

Feel supported with paid sick leave, because your health and well-being come first.

💪🏽 Exclusive fitness perks

Stay active with a specially negotiated gym plan, tailored for you.

🏄🏽 Team building & sports activities

Exciting team-building, after-work gatherings and sports initiatives designed to inspire and energize.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 mar.

AB Apartment Barcelona es una empresa líder en el sector turístico con más de 600 apartamentos en su cartera. Ofrecemos alojamientos de corta y larga estancia, con un firme compromiso con la sostenibilidad y el turismo responsable. Nuestra prioridad es brindar experiencias únicas a nuestros clientes y mantener una excelente relación con propietarios e inquilinos.

Responsabilidades principales

Como Responsable de Atención al Cliente, tu principal función será ofrecer una experiencia excepcional al cliente. Tus funciones incluirán:

• Gestión del equipo: Supervisar al equipo de atención al cliente para garantizar un servicio excelente.


• Coordinación interdepartamental: Trabajar estrechamente con otros departamentos como Mantenimiento, Operaciones y Marketing.


• Gestión de incidencias y quejas: Resolver problemas complejos relacionados con reservas, check-ins, mantenimiento o cualquier otra consulta crítica.


• Optimización de procesos: Implementar mejoras en los procedimientos para aumentar la eficiencia y la satisfacción del cliente.


• Seguimiento de métricas: Analizar y reportar datos clave (tiempos de respuesta, satisfacción del cliente, número de incidencias) para establecer mejoras continuas.

Requisitos

• Experiencia previa: Al menos 5 años en roles similares, preferiblemente en empresas del sector turístico o de hospitalidad.


• Gestión de equipos: Experiencia liderando equipos de atención al cliente.


• Conocimientos tecnológicos: Manejo de herramientas de CRM (Zendesk o similares) y software de gestión hotelera.


• Idiomas: Español e inglés fluidos; se valorará el conocimiento de otros idiomas como francés o italiano.


• Habilidades interpersonales: Capacidad de liderazgo, empatía y orientación al cliente.


• Resolución de problemas: Enfoque proactivo para resolver conflictos y gestionar situaciones bajo presión.

Ofrecemos

• Contrato indefinido.


• Oportunidades de desarrollo profesional.


• Ambiente laboral dinámico y multicultural.

Cómo aplicar

Indica en el asunto: Responsable de Atención al Cliente - [Tu Nombre] .

¡Esperamos contar contigo para hacer crecer nuestro equipo y ofrecer la mejor experiencia a nuestros clientes en Barcelona ! :-)

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 mar.

R

Legado del Call busca un/a ATENCIÓN AL CLIENTE.

Si quieres formar parte de una empresa especial,diferente y donde cuidamos a nuestros trabajadores, tanto como a nuestros clientes, te esperamos.

Buscamos personal para atención al público en el Museo de la Sinagoga Mayor de Barcelona.Ésta es una de las sinagogas más antiguas de europa y actualmente su cometido es dar a conocer su historia y la cultura judía en Barcelona.

Tareas

Las tareas y responsabilidades serán las siguientes:

- Dar la bienvenida a los clientes y atenderles desde su llegada hasta su salida.

- Atender el teléfono y el e-mail.

- Breve explicación de la parte histórica y arqueológica de la sinagoga y su entorno.

Requisitos

- Estudios mínimos: Educación Secundaria Obligatoria.

- Experiencia mínima: No requerida en el puesto.

- Conocimientos de idiomas: Nivel alto de Inglés ( speaking). Nivel medio de inglés ( writing). Se valorará el conocimiento de otros idiomas y sobre todo el del hebreo.

- Otros requisitos: En esta empresa y dado que se trabaja con personas a diario se valorará que el trabajad(at)r sea agradable al trato con los demás, la implicación,motivación y predisposición.

- Disponibilidad: De LUNES A VIERNES Y DOMINGOS POR LA MAÑANA.

Beneficios

Nuestro museo es un lugar muy especial para trabajar, y conseguimos que las personas que trabajan allí se sientan satisfechas y muy cómodas.

Esperamos poder conocerte si eres una persona responsable y con ganas de involucrarte en un museo tan importante.