Talent Expert, Performance Management

Location: Madrid, Hybrid

Reporting to: Global Head of Talent Management & Employee Experience

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary

The Talent Manager, Performance Management plays a pivotal role in driving employee performance and organizational success by ensuring that performance management systems and processes are standardized, represent industry practice, and are aligned with our strategic goals. This position involves working closely with leadership and HR teams to ensure that performance management and talent planning practices support a high-performing culture, foster employee development and drive business success as the Centre of Excellence expert.

Job Responsibilities:

• Performance & Succession: Reimagine and manage the Performance and Organizational Talent Planning strategy to foster a culture of continuous improvement and accountability, including Talent Reviews, Succession Planning, HIPO and Critical Role Identification and Succession Planning
• Talent Pipeline Management: Identify high-potential employees through talent and succession planning and create programs to nurture and prepare them for future leadership roles in partnership with the Leadership Academy Team.
• Goal Setting and Alignment: Collaborate with managers and leaders to establish clear, measurable performance goals that are aligned with organizational priorities, and ensure a consistent, measurable standard across the organization
• Performance Reviews and Appraisals: Oversee the annual performance review process, including the annual talent cycle calendar, and design and administration of mid-year and year-end performance appraisals ensuring fair and consistent processes
• Feedback and Coaching: Train and support managers in providing ongoing feedback and coaching to employees, promoting a culture of open communication where employees feel valued and understand how their work contributes to organizational success
• Learning and Development: Identify learning and development needs based on performance data and feedback, and collaborate with the Learning Academy Team to create and deliver meaningful programs that address skill gaps and support employee growth
• Stakeholder Collaboration: Collaborate with and prepare global and regional HR Teams to effectively deploy and measure performance and talent planning initiatives within their areas of responsibility
• Metrics and Analytics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of performance management processes, and analyse performance data to identify trends, areas for improvement and successes
• Industry Trends and Best Practices: Ensure that performance management practices comply with relevant employment laws and regulations, and stay informed about industry trends to continuously improve performance management processes

Required Experiences and Skills:

• Bachelor's degree in Human Resources, Organizational Development, Leader Development, or related field
• Proven experience in human resources, performance management, talent management or related roles
• Strong understanding performance management principles, methodologies and best practices
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Experience with performance management software and tools, and HRIS platforms
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously
• Passion for creating a positive and inclusive work culture that values diversity and inclusion
• Willingness to travel domestically and internationally, as required