Job Purpose In line with CHANEL’s vision and mission, this hybrid role combines expertise in client advisory and aftersales service. The Fashion Advisor & Care and Repair Ambassador plays a crucial role in delivering an exceptional and seamless client...
Job Purpose
In line with CHANEL’s vision and mission, this hybrid role combines expertise in client advisory and aftersales service. The Fashion Advisor & Care and Repair Ambassador plays a crucial role in delivering an exceptional and seamless client experience, ensuring both retail performance and excellence in service.
Key Responsibilities
CHANEL Ambassador
In line with CHANEL’s vision and mission, this hybrid role combines expertise in client advisory and aftersales service. The Fashion Advisor & Care and Repair Ambassador plays a crucial role in delivering an exceptional and seamless client experience, ensuring both retail performance and excellence in service.
Key Responsibilities
CHANEL Ambassador
- Embodies the values of CHANEL, ensuring a refined and sophisticated client approach.
- Acts as a CHANEL Insider, demonstrating deep knowledge of the Brand’s heritage, craftsmanship, and collections.
- Implements all training received and proactively seeks opportunities to enhance product and trend knowledge.
- Adheres to uniform and grooming guidelines, ensuring a professional and elegant presence.
- Creates a tailor-made client experience, fostering long-term relationships and ensuring brand loyalty.
- Assists clients in developing their personal style, providing expert styling advice and proposing alterations when necessary.
- Achieves sales targets by leveraging all available tools, including product expertise, clienteling, and digital platforms.
- Supports an omnichannel shopping experience by integrating in-store and digital touchpoints.
- Handles client concerns with empathy and professionalism, transforming potential challenges into positive experiences.
- Welcomes clients according to CHANEL’s aftersales service philosophy, ensuring a seamless and luxurious experience.
- Actively listens to clients to understand their concerns and provides clear, expert guidance on repair processes, waiting times, and assessments from workshops.
- Performs quick repairs such as chain or clasp exchanges, eyewear adjustments, and watch strap fittings.
- Acts as the main point of contact for the sales team regarding aftersales, product maintenance, and internal software use.
- Trains the team to enhance their knowledge and autonomy in managing aftersales requests.
- Ensures the proper management of deliveries and shipments, complying with internal procedures.
- Maintains detailed records of client interactions and aftersales cases, ensuring accurate follow-up.
- Communicates directly with CHANEL workshops in Paris, drafting and sending detailed correspondence in English to guarantee precise handling of client needs.
- Works collaboratively with colleagues to uphold the highest standards of service, contributing to a culture of excellence.
- Shares best practices and knowledge with the team, fostering a spirit of continuous learning and development.
- Ensures the boutique environment is always impeccable, in line with CHANEL’s Visual Merchandising guidelines.
- Participates in product stock replenishment and inventory management as needed.
- Proven experience in luxury retail, with a strong background in both sales and aftersales service.
- Expertise in RTW styling, with the ability to create complete and personalized looks for clients.
- Strong selling skills, with a performance-driven mindset and ability to achieve sales targets.
- Experience in handling aftersales processes, including repairs, quality control, and client communications.
- Fluency in English and Spanish is mandatory; additional languages are a plus.
- Strong interpersonal skills, with the ability to establish an emotional connection and build lasting relationships.
- High level of empathy, active listening, and problem-solving skills.
- Meticulous attention to detail and a perfectionist approach to work.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Strong communication skills, both written and verbal, with excellent grammar and spelling.
- Team spirit, integrity, and a proactive mindset.
- Storytelling ability to engage and inspire clients.
- Positive body language and an elegant presence.
- This hybrid role is a unique opportunity for a highly skilled professional who is passionate about both sales and service, ensuring a seamless and luxurious client experience at CHANEL.
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