Organization- Grand Hyatt Barcelona Summary Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona! Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at...
Organization- Grand Hyatt Barcelona
Summary
Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!
Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.
Your adventure in hospitality starts here!
What You’ll Be Doing:
As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:
What We’re Looking For:
Summary
Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!
Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.
Your adventure in hospitality starts here!
What You’ll Be Doing:
As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:
- Reservation Handling: Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.
- Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.
- System Management: Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.
- Payment & Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.
- Daily & Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.
- Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
- Process Improvement: Learn standard operating procedures (SOPs) and contribute ideas for optimization.
What We’re Looking For:
- Full-Time Commitment: This is a paid internship, Monday to Friday. Please note that housing is not included.
- Educational Collaboration: You must be able to sign a collaboration agreement with your school or study center.
- Work Authorization: You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
- Relevant Career Path: Your studies should be related to the internship.
- Language Skills: Advanced or fluent English, along with advanced Spanish.
- Passion for Learning: We seek individuals with a strong desire to learn and grow.
- Career Development: This is an excellent starting point for your professional journey.
- Vibrant Work Environment: Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
- Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.
- Engaging Activities: Participate in our festive, recreational, and training activities.
- Mentorship: Benefit from guidance and support to help you thrive.
- Our Values: We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.
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