At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

GENERAL DESCRIPTION

- Provide deeper (Level-2) technical support to clients across the bank and their applications running on their workstations.
- Act as 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.

Client Management (internal & external)
- Highly customer-oriented mindset
- Ability to communicate technical context clearly

Business Management
- Resolution of client support issues within the EWP L2-Client team
- Prioritization and escalation of issues according to impact and urgency
- Deliver personalized support and follow-up to affected users
- Investigation of unknown issues towards finding permanent documented solutions
- Act as an interface between L1 and L3 support teams
- Collaboration with L3 team on projects related to current and new technologies
- Support the team leader in administrative and cross-topic matters
- Regulatory Responsibilities &/OR Risk Management

Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

Personal and Social

18 to 24 months of technical customer focused experience is desired
- Team player
- Professional and Technical

- Good analytical thinking and solution-oriented approach
- Able to analyse and solve tasks independently
- Ability to assess impact and urgency to prioritize efforts on a daily base
- Apprenticeship as a computer technician or High School diploma equivalent with further technical education
- Microsoft MCP Certification at Client Level would be an advantage
- Familiar with ITIL v4 (definitions, processes optimization...)
- Good communication skill in English verbal and written
- Good communication skill in German would be a strong advantage