If you know the transport and logistics game and if you’re looking for your next professional experience, we need to talk.

We have an exciting opportunity to join in Alcalá de Henares.

Looking to engage a Sales Representative ready for his next career step to join our commercial team.

YOUR CHALLENGES WILL BE:

• Customer service to both internal and external customers: providing answers requested both by email and telephone.
• Monitoring compliance with the provisions aimed at ensuring the level of service, with respect to customers / or the line entrusted by the head of the CS department.
• Troubleshooting activities directed to the customer, incident management and resolution.
• Tracking the transit of goods in and out of the Iberian Peninsula for customers requiring this information.
• Provide the documentation required by the customer according to delivered goods (PODs, CMR).
• Maintain the delivery tracking system, updated with information on the traceability of goods and delivery documentation as the information is received.

WHO YOU ARE:

• Languages: -Intermediate English at least. & Spanish. Others are a plus.
• Computer skills: Office package, ERP tools (not essential).
• Experience in customer service and customer care.
• Organizational skills
• Working under pressure and in a team
• Positive attitude.
• Proactivity indispensable.
• Involvement and commitment to provide service to both internal and external customers.
• Resolutive ability and emotional intelligence to handle incidents.

DO YOU RECOGNIZE YOURSELF? JOIN US IN ARCESE!

Arcese Group is a Global Logistics Company, with 70 offices and more than 3,000 employees worldwide. Arcese Group connects world and offers integrated and sustainable solutions throughout the entire supply chain. Being laser-focused on increasingly ambitious goals, we pursue Excellence everyday. We believe in the strength of collaboration and we aim at delivering the best employee experience to our people through Passion, Innovation, Entrepreneurial Spirit, Digital Mindset and Transformational Leadership.

At Arcese, we believe that recognition, inclusion, and valorization of diversity is the key to create a safe and inclusive work environment.

Our culture, our leadership, our people, all guarantee equal and fair opportunities for everyone at all organizational levels. We recognize diversity as a winning factor, encouraging our employees to share ideas, collaborate across functions and seniorities, and to value and develop talent.

We know diversity is a fact, inclusion is a choice. And every day we choose to be inclusive