FREENOW for Business is the Mobility Super App for Businesses. Our 30,000+ clients across Europe have access to a cutting edge software products:
- FREENOW for Business Travel: Our mobility super app enables travel managers to track costs and coordinate travel policies quickly and simply. Employees can enjoy the full range of FREE NOW transport options for their business travel, including taxis, private hire vehicles, eScooters and bikes.
- FREENOW for Client Travel: Businesses can book transport for clients in seconds with our Client Travel product. Key industries include: hospitality, media and healthcare.
YOUR DAILY ADVENTURES WILL INCLUDE:
Join our team as a Junior Customer Operations Specialist in the Business Travel team! In this role, you’ll help improve our customer experience by making sure our clients have a smooth and successful journey with us.
Here's what your daily adventure will look like:
Your daily activities will include managing account setups, adding users, and ensuring our systems integrate well during the onboarding process. You will provide training to clients, helping them understand how to use our platform effectively. Additionally, you’ll create custom reports for clients using tools like Tableau and Google Spreadsheets, continuously seeking ways to make the reporting process more efficient.
TO BE SUCCESSFUL IN THIS ROLE:
- You bring experience in customer operations or related fields, showcasing your budding expertise.
- Your communication skills shine, boasting fluency in English and Spanish.
- You’re not just a problem-solver; you’re an organisational wizard with a knack for managing multiple tasks and priorities.
- Your talent lies in fostering meaningful client relationships, ensuring satisfaction and retention.
- In the fast-paced world of customer operations, you thrive, effortlessly adapting to changing priorities and client needs, always staying one step ahead.
- You have analytical skills, able to interpret data and provide actionable insights for clients.
- Hybrid working model
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Employee assistance program
- Mobility budget
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .
Ver más
¡No te pierdas nada!
Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo
Nunca compartiremos tu email con nadie y no te vamos a enviar spam
Suscríbete AhoraÚltimas ofertas de empleo de Atención al cliente en Madrid
IBERICA INFOCOMPUTER SL
Madrid, ES
Involve RH
Madrid, ES
DACHSER
Coslada, ES
Dutch Customer Support - Madrid
1 sept.TalenTrail
Madrid, ES
Customer Success
31 ago.Trucksters
Madrid, ES
Atención al cliente
28 ago.Seguros Atocha
NA
Álamo, El, ES