At Serbyte, we are a dynamic and growing company, specialized in innovative technological solutions. We are looking for a User Support, Data Validation, and Quality Assurance Specialist.
Task Description

As part of the support for our information systems, your responsibilities will include:

- User Support and Guidance:

- Assisting users in system usage.

- Managing the publication of documents and records.

- Monitoring and Reporting:

- Tracking incidents and organizing reports.

- Managing user requests.

- Handling error reporting.

- Documentation Creation:

- Drafting and managing user manuals.


- Developing online help content (knowledge bases, FAQs, etc.).

- Managing web documentation.


- Training:

- Preparing and delivering training courses for information systems.


Skills and Competencies

- Proven knowledge and experience in end-user assistance and support of information systems.

- Strong IT skills.

- Familiarity with web platforms, wikis, collaborative sites, and social networks.

- Excellent communication and writing skills.

- Ability to work collaboratively within a team.

- Fluency in English (additional languages may be required depending on project needs).

- Proficiency in using office automation tools, especially MS Office.


Education and Experience Requirements

- A minimum of 5 years of relevant education and/or post-secondary experience.

- At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.


Work Conditions

- Remote work from within the European Union.

- Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads.

- Work hours are between 08:00 and 20:00 CET


Tasks
User Support and Guidance:

- Assisting users in system usage.

- Managing the publication of documents and records.


Monitoring and Reporting:

- Tracking incidents and organizing reports.

- Managing user requests.

- Handling error reporting.


Documentation Creation:

- Drafting and managing user manuals.

- Developing online help content (knowledge bases, FAQs, etc.).

- Managing web documentation.


Requirements
Skills and Competencies

- Proven knowledge and experience in end-user assistance and support of information systems.

- Strong IT skills.

- Familiarity with web platforms, wikis, collaborative sites, and social networks.

- Excellent communication and writing skills.

- Ability to work collaboratively within a team.

- Fluency in English (additional languages may be required depending on project needs).

- Proficiency in using office automation tools, especially MS Office.


Education and Experience Requirements

- A minimum of 5 years of relevant education and/or post-secondary experience.

- At least 2 years of experience in user support for specific systems, collaborative tools, or project-specific methodologies.


Benefits
Work Conditions

- Remote work from within the European Union.

- Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads.

- Work hours are between 08:00 and 20:00 CET


At Serbyte, we are committed to the development of our professionals. If you are looking to grow within an expanding company, apply now and join our team!