Job Title: Spanish-Speaking Technical Support Specialist – Join Cross Border Talents in Barcelona!

Location: Barcelona, Spain

Employment Type: Full-Time

About Cross Border Talents:

At Cross Border Talents, we specialize in connecting top talent with the world’s most innovative companies. As a global leader in recruitment and technical support, we’re committed to providing exceptional service to both clients and customers. Our team is growing, and we’re looking for a Spanish-Speaking Technical Support Specialist to join us in Barcelona. If you’re passionate about solving technical challenges, helping others, and delivering outstanding service, we want you on our team!

The Role:

As a Spanish-Speaking Technical Support Specialist at Cross Border Talents, you'll be the go-to expert for our Spanish-speaking customers. Your role will involve troubleshooting technical issues, providing solutions, and offering exceptional support to ensure customer satisfaction. You’ll engage directly with clients, diagnosing technical problems, guiding users through solutions, and offering advice on optimizing their experience. If you enjoy problem-solving and helping others, this role is for you!

Key Responsibilities:

• Provide technical support to Spanish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues efficiently and accurately.
• Guide customers through step-by-step solutions, explaining complex technical concepts in simple terms.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with other technical teams to escalate complex issues and ensure timely solutions.
• Stay up-to-date with product knowledge, troubleshooting techniques, and industry trends to offer the best support.
• Ensure a positive customer experience by delivering timely, effective, and professional service.
  
  
  

What We’re Looking For:

• Fluency in Spanish (written and spoken) is essential.
• Strong technical problem-solving skills and an ability to troubleshoot both hardware and software issues.
• Excellent communication skills, with the ability to explain technical issues in an understandable way.
• Customer-focused mindset, with a passion for helping others and ensuring their satisfaction.
• Previous experience in technical support or a related field is a plus.
• Ability to work in a fast-paced environment and adapt to changing technologies.
  
  
  

Why Join Cross Border Talents?

• Global Opportunities: Work with a diverse, international team and make an impact in the global tech landscape.
• Career Growth: We provide opportunities for career advancement, training, and personal development.
• Vibrant Barcelona: Enjoy working in one of Europe’s most beautiful and exciting cities.
• Great Benefits: Competitive salary, health insurance, flexible working hours, and additional perks!