Customer Service Executive - German speaking

In this role, you'll oversee order coordination, from placement to final delivery, ensuring everything runs smoothly and on time. If you thrive under pressure, are highly organised, and have a customer-centric approach, this could be the perfect opportunity for you! Knowledge of logistics and operations will give you an edge.

Key Responsibilities:

- Manage and oversee customer orders, ensuring smooth communication and timely deliveries.

- Provide customers with real-time order updates, from acceptance to delivery.

- Use ERP systems to manage stock, purchasing, and deliver great customer service.

- Coordinate with our third-party logistics partners to meet demand.

- Ensure stock and display units arrive on time for store launches by working closely with merchandising partners.

- Handle invoicing and prepare shipment documentation for accounting and admin purposes.

- Conduct review meetings with customers to foster strong relationships.

Requirements:

• Fluency in German and English (Polish language skills are a plus!).
• Experience in customer service or sales administration.
• Ability to work independently, manage multiple tasks, and maintain focus.
• Proficiency in Microsoft Office (particularly Excel).

Personal Attributes:

• Highly organized with excellent time management skills.
• Strong communication and interpersonal skills.
• A true team player with ambition and a drive to succeed.
• Attention to detail and the ability to prioritise tasks under pressure.