Job Purpose/Summary

Role Purpose: We are seeking a Business Analyst to join us. The BA will work as part of the International Information Technology team based in Madrid to provide business analysis for Customer. This role will play a key role within a cross-functional team, defining and delivering change.

Key Accountabilities:

• To support other team members as required to iterate an existing product or deliver a new MVP.
• To document and validate non-functional requirements.
• To document and evaluate as-is processes.
• To design new business processes.
• To write user stories and acceptance criteria.
• To support the Product Manager with defining and managing the backlog.
• To create and contribute to data modelling and data analysis.
• To assist with user acceptance testing.
• To support launches of MVPs and product increments, including assisting with user training, supporting end users and supporting go-live activities.
• To assist with vendor selection and procurement.
• To gather, analyse and summarise data.
• To interpret and communicate analysis outputs to a range of stakeholders.
• To review and contribute to technical design.
• To assess and support diagnosis of escalated support tickets.
• To document and design user journeys and user-system interactions.

Skills & Abilities

• P&C Insurance/Reinsurance domain knowledge
• Can comfortably communicate with both technical and non-technical people at all levels.
• Able to use Jira, Confluence and common process mapping tools.
• Excellent problem-solving ability.
• Good attention to detail.

Professional Experience:

• Solid experience working as a Business Analyst.
• Experience of insurance systems and processes is advantageous.
• Experience working in matrix organisations and global teams.
• Experience in Agile methodologies is essential, specifically the Scaled Agile Framework is desirable.
• Experience writing user stories and non-functional requirements.
• Experience of understanding and mapping complex processes.