About Us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About The Role

As the Senior Manager, European Carrier Management, you will lead and develop a team of Carrier Managers responsible for overseeing the services provided to the many thousands of our customers across Europe. This player-coach role requires strategic leadership and hands-on involvement in daily operations, all within a fast moving and dynamic environment. Your team manages carrier relationships, negotiates commercial terms, ensures seamless technical integrations, monitors service levels, and maintains system accuracy. Your expertise will drive operational excellence, cost efficiency, and superior service quality for our e-commerce clients. This position involves travel within Europe to meet with carrier partners, attend industry events, and collaborate with other teams.

What will you be doing?

• Team Leadership: Mentor and manage a team of Carrier Managers, fostering a collaborative and high-performance culture.
• Carrier Relationship Management: Develop and maintain strong partnerships with parcel carriers across Europe, ensuring alignment with company objectives.
• Commercial Negotiations: Lead negotiations on rates, surcharges, and contracts, utilising market benchmarking to secure competitive and transparent terms.
• Technical Coordination: Oversee the collection of technical requirements and facilitate effective communication between carriers and internal technical teams.
• System Administration: Ensure accurate updates of rates and services within proprietary systems, primarily managed through spreadsheets or similar tools.
• Analytical Oversight: Analyse performance metrics and market data to inform strategic decisions and operational improvements.
• Cross-Functional Collaboration: Partner with product, customer service, governance, operations, and user growth teams to align logistics initiatives with overall business strategies.
• Strategic Planning: Translate business objectives into actionable delivery plans, driving continuous innovation and quality improvements.
• Performance Monitoring: Develop and lead regular business reviews, forecasting, and annual planning cycles.
  
  

What are we looking for?

• Experience: Proven management experience within the parcel carrier or logistics sector, preferably with exposure to large e-commerce retailers, third-party logistics providers, or delivery comparison platforms.
• Industry Knowledge: In-depth understanding of the European parcel delivery market, including carrier operations and logistics nuances.
• Technical Aptitude: Familiarity with system administration tasks and the ability to bridge communication between technical and non-technical stakeholders.
• Analytical Skills: Proficiency in data analysis, with the capability to interpret complex datasets to drive informed decisions. Proficient in Excel or Google Sheets, with the ability to effectively communicate findings through compelling data-driven presentations.
• Language Proficiency: Fluency in English and at least one other European language.
• Education: While a Bachelor's degree or higher in a relevant field is preferred, equivalent practical experience and a demonstrated commitment to ongoing learning will also be taken into account.
  
  

What will make you stand out?

• Communication: Exceptional interpersonal skills with the ability to influence and negotiate effectively.
• Problem-Solving: A proactive approach to identifying issues and implementing strategic solutions.
• Adaptability: Capacity to thrive in a dynamic environment, managing multiple priorities and adapting to evolving business needs.
• Leadership: Demonstrated ability to set cultural and performance standards, hiring and developing top talent to build a world-class team.
  
  

What do we offer?

• 💸 Clear and transparent compensation plan. We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page.
• 🗓️ Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.
• 📦 99% discount on your personal shipment orders via Packlink.pro
• 💙 Up to 150 USD/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
• 👩⚕️We have an Employee Assistance Program with psychological assistance free of charge.
• ⚖️ Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... we're a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• 📺 Internal and external training, free access to online training platforms such as Linkedin Learning
• 🏠 We are a remote-first company All team members at Auctane Spain are remote employees. You can decide if you want to work in the office 2 days a week or 3 days per quarter—it's up to you. We also cover your expenses for working from home (50€ net per month/600€ per year).
• 🌅 We have 25 days of holidays per year (23+🎂 your Birthday Take your birthday off to celebrate!+Christmast).
• 💻 Everything you need to work from home. Whether you prefer Mac, Linux, or Windows (or an additional screen or two), we set you up for success when working remotely.
• 🩳 We work from 8.00 to 15.00 every Friday in order to start the weekend earlier.
• 🏖️ Summer Schedule from Mid-July and August for you to enjoy your summer.
• 🏥 8 hours per year for attending to medical appointments
• 👩⚕️ 10 hours per year to support your family members when going to the doctor)
• 📙 Personal Training Budget. Up to 800€/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
• 💰 Flexible Salary We work with a flexible compensation plan for transport, restaurants, and kindergarten so our employees can save on personal income tax via Cobee.
• 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health:
• Up to 42€ to cover your Gym membership or exercise classes (pilates, kick-boxing, etc.).
• If you prefer private health insurance, we offer a great plan courtesy of our partner Alan.
• 👩⚕️We have psychological assistance vouchers free of charge.
• 🏢 Nice Office in the center of Madrid (free drinks, snacks…)