The Company Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter. With 1,000+ customers in 32...
The Company
Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter.
With 1,000+ customers in 32 countries and 6,000+ software vendors, we're the world's leading software management platform.
We're backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis.
A fun fact about Cledara is that we have a tradition of sports partnerships, and this year announced a five-year partnership with Cambridge United FC.
The Role
As one of the first members of the operations team, you will be working directly with the Head of Support & Operations to design and operate the following processes:
Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter.
With 1,000+ customers in 32 countries and 6,000+ software vendors, we're the world's leading software management platform.
We're backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis.
A fun fact about Cledara is that we have a tradition of sports partnerships, and this year announced a five-year partnership with Cambridge United FC.
The Role
As one of the first members of the operations team, you will be working directly with the Head of Support & Operations to design and operate the following processes:
- Execution of exception handling for Cledara's customer invoice matching process
- Execution of merchant classification and enrichment process
- Customer payment and reconciliation-related processes
- Execution of customer rewards payout process
- Execution of Cledara's SaaS-tracking feature
- Coordinate with the Product team to prepare for new feature releases and support their functionalities
- Think outside the box to find ways to enhance and improve existing processes by leveraging automations and LLMS
- Develop & execute the processes for Cledara's payment operations function
- Fluent-level of written and spoken English
- Passion for technology startups and a desire to learn about the SaaS space
- Be comfortable with data and be competent with spreadsheets, including vlookup, match, index, and pivot tables
- A can-do, agile attitude necessary to thrive in a start-up environment
- A self-starter who thrives on autonomy, enjoys a rapid pace, and wants to make a real difference to the company
- Willingness to learn core technology tools
- Holds a bachelor's degree or above (desirable)
- You are looking for one of your first work experiences or recently graduated
- You are strategic and resilient — you find information needed to make things happen
- You are thoughtful about resource allocation, i.e., how you spend your time, and what you decide to do — and not do. You appreciate having control over your own routine
- You have a high level of curiosity and positive energy, and a solution oriented mindset
- Access to Private Medical Insurance via Sanitas
- Food allowance to the value of €100 per month
- Learning budget - to help you stay on top of your game
- A great working culture with regular work outings, company offsites and international travel
- 23 days annual leave plus public holidays
- Access to a corporate ClassPass account
- An Apple Macbook to work on
- Great centrally located workspace with an outside courtyard area, beautiful collaborative working spaces, free tea & coffee, and periodic social events
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