Key Account Manager, Location: Madrid, Spain

Who are we looking for?

We are seeking a dynamic and ambitious individual from Madrid, Spain, with extensive knowledge of local travel agents and strong, established partnerships within the region. The ideal candidate is passionate about business development, eager to drive growth, and excited to become a cornerstone of TBO's success in Madrid. If you are a motivated self-starter with a deep understanding of the travel industry and a proven track record of building valuable relationships, we want you on our team!

Key Expectations:

This is a hands-on role which includes sales and operations functions for the European market.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails communications in the respective market
• Understand customer needs and requirements; answer customer questions; create plans to address clients’ business needs, help to create bookings with all products to assure engagement
• Gain opportunities for sales executives for further development and closure, working handby-hand with the sales team to support agents and close deals/bookings.
• Research accounts, identify key players and generate interest
• Maintain and expand database of prospects - coordination with BDM
• Team with sales executives to build pipeline and close deals when local support needed the most
• Perform effective online demos to prospects; explain product features
• Ensure both the company and clients adhere to contract terms
• Advise clients on creating profitable processes
• Collaborate with internal teams (e.g., sales, finance, ops, offline, revenue) to address customers’ needs
• Ensuring timely resolutions for the escalations from the customer service team based in HO and other regions.
• Ensuring timely resolutions for the escalations from the agents within your region.
• Lost agents monthly report to be sent by pre settled deadline to BDM & Commercial Director.