IT Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the IT Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.

We're driving the digital transformation of our Tour Operator business, moving from legacy systems to modern technologies, while expanding B2C projects across Spain, Portugal, and LATAM.

You will be a valuable team member of TUI, the No.1 global and socially aware travel company. TUI Musement operates in over 115 destinations, offering opportunities to develop yourself by working as part of a unique context.

Application Closing Date (updated): 18/02/2025 (Please note that due to a high number of applications we might need to close the role earlier than the application closing date - so don't delay!)

About Our Offer

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.
  
  
  

About The Job

• Gather and translate business requirements into actionable specifications.
• Conduct process mapping, gap analysis, and design future-state workflows.
• Align project milestones with business needs and participate in solution design.
• Liaise between business stakeholders and technical teams.
• Present findings and recommendations to cross-functional groups.
• Develop test cases, coordinate user acceptance testing, and manage defects.
• Identify process improvement opportunities and innovative solutions.
• Stay informed on industry trends and promote continuous improvement.
• Work closely with Engineering, Design, and Data teams, you will drive collaboration and alignment on a daily basis, ensuring that the product development process is smooth, efficient, and delivers high-quality results.
• In addition, you will be expected to represent your product roadmap and progress to stakeholders at all levels across the organization, from operational teams to leadership.
  
  
  

About You

• Proven experience as a Business Analyst, preferably within the travel or e-commerce industries.
• Strong expertise in gathering, documenting, and validating business requirements for technology transformation projects.
• Experience in process mapping, gap analysis, and delivering process improvement initiatives.
• Familiarity with systems like inventory management or online booking platforms is desirable.
• Proficiency in business analysis tools, such as Visio, Jira, Confluence, or equivalent.
• Exceptional analytical skills to break down complex problems and deliver actionable insights.
• Excellent interpersonal and communication skills to engage and influence diverse stakeholders.
• Fluent in English.
  
  
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.