About the Role

The Leasing Manager is responsible for coordinating and delivering activities that help to achieve our leasing goals and objectives. The Leasing Manager will build, manage, and scale our central leasing team to deliver exceptional results.

Key Responsibilities

• Leads the central sales team towards achieving leasing goals and occupancy and acts up covering their line manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Delivers our key KPIs such as telephone service levels, response times, and key leasing conversion rates
• Develop a scalable and adaptable centralised leasing solution for our portfolio using technology enablers and people
• Recruit, coach, and develop the central sales team, to create a high-performing team environment
• Forecast and manage resourcing levels in the central sales team in line with consumer demand and seasonal fluctuations (i.e. shift patterns, headcount) to manage operating costs and deliver an exceptional customer experience
• Has strategic relationships with our key demand channels such as ILS sites, OTA’s, and Agents to identify areas of opportunity to improve the sales funnel and conversion optimization
• Create and maintain the use of Sales aids such as call script frameworks, email response templates, and knowledge databases
• Implements a uniform approach to the team across all contact channels and brands by monitoring the quality of calls, webchats, emails, and viewings.
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising, and promotional activities are effectively implemented.
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensures it is accurate and up to date.
• Stays informed about current market and competitor conditions that may impact the portfolio’s occupancy and results.
• Oversees the sales funnel, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures following established policies and procedures.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Develops capability of Team Members to meet key performance goals and future succession requirements.

About You

You will have proven experience in successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment. You will also experience in motivating a team and a proven track record in delivering service excellence in a similar management role/ environment and demonstrable knowledge of relevant technology and processes of customer acquisition technologies.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.