The Customer service representative corporate closely with the Key Account manager\the regional sales manager. They create the main pipeline between the customers and the company. The main job is to provide accurate product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities

• Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needs
• Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions, and any special shipping requirements. Orders must be processed from entry through shipment and invoicing
• Ensures that all customer queries (internal and external), on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices, and carrier concerns are resolved satisfactorily
• Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing, and billing.
• Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed.
• Maintain customer account information, assuring efficient billing and maintenance of all related paperwork
• Responsible for compliance with applicable corporate policies and procedures

Qualifications

• Associate degree preferred or equivalent work experience
• Experience in customer service team environment- 3 years
• Knowledge of ERP system (SAP Business 1 -advantage)
• Microsoft Office software, Excel, and others
• Ability to work cross-functionally, with a customer-driven focus and a sense of urgency
• Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work
• Familiarity with Incoterms and import/export documentation is a plus
• People-oriented with the ability to interact effectively with customers
• Proactive approach and abilities
• Hands-on, highly organized, high level of accuracy
• Team player
• Able to work independently
• Pleasant temperament combines with assertiveness
• Experience in the food and beverage industry- an advantage