Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Manager de Aplicaciones (Field Application Specialist Manager), Laboratorio de Analítica Clínica (Central and South Zones) and you will manage the application activities for all Healthcare Business Units; ensure external and internal customer excellence in all Application Services (Support, Customer training and others); drive Application business development and drive optimal synergies between CS organization, DX/IT HCS, Application team and Sales and Marketing. Reporting directly to the DX CS Head Spain.

Functional scope

Delivery of Application Services (Support, Customer Training and others) in pre-Sales, implementation and after-Sales; competence/resource management and optimization of customers training experience.

Tasks priorities

• Resource and budget management; definition and management of roles and tasks of the Application Specialists team: prioritizing remote support to customers whenever possible, remote software updates execution and virtual or blended customer training; based on internal and external digitalization.
• Provide as a priority Sales Support and achievement of annual Method penetration Targets.
• Ensure Application Services Business Strategy Plan including CS Portfolio sales.
• Competence and qualification management of the Application Specialists team: recruiting, developing, planning, and monitoring of continuous internal education including clinical knowledge, especially for the Method penetration assays defined on yearly basis.
• Support development of Application Services as a business. Supporting development of Application Service portfolio together with DX CS Marketing.
• Manage Application delivery operations, i.e. scheduling in close cooperation with CCC, dispatching, execution of the service, closing and on time reporting.
• Ensure transparency on Application activities: financial and process performance.
• Drive continuous process efficiency improvements to improve productivity while ensuring customer satisfaction (internal and external).
• Identify proactively new measures to lower CS costs. Also identify new measures for the PCS (Productivity at CS) annual Programs.
• Ensure smooth and efficient communication between local Sales, Marketing, HCS, DX/IT, technical service and Application team.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Troubleshooting and resolving of complex problems within multi-departments and/or cross-functional areas.
  
  

Requirements

• Degree in a medical field or business administration with medical background, in related discipline, or advanced degree, or equivalent combination of education and experience.
• Long term experience within medical Services and Customer interaction skills.
• Advanced English language skills.
• Availability to travel East and North Zone in Spain (60%)
  
  

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

La diversidad en Siemens Healthineers es nuestra fuente de creatividad e innovación. Estamos plenamente comprometidos con el principio de igualdad de trato y de oportunidades entre mujeres y hombres. Contar con diferentes tipos de talento -independientemente de su raza, religión, género, orientación sexual, edad, discapacidad o cualquier otra característica indicada en la legislación vigente- nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la sociedad.