Customer Service Coordinator

THE JOB:

As a Customer Service Representative you will manage Customer accounts during the whole order process (from order until invoicing).

You will be:

• Part of the Business Operations team, managing daily orders and communication for portfolio customers.
• Managing daily orders and communication for a portfolio of customers.
• Delivering best practice customer service through a combination of operational excellence and customer centricity initiatives.
• Giving support to customer service team with improvement initiatives.

Key Responsibilities:

• Execute the order until invoice process (incl. orders, invoices, returns, refusals and free goods) for the specific market and contribute on the continuous improvement.
• Be the first point of contact for services issue, handle and solve customer/sales request.
• Documenting customer specifics / uniqueness to ensure key knowledge is captured and retained.
• Implementation and follow up of Customer engagement plan together with Sales team ensuring regular meetings with Customer.
• Identify efficiencies in the logistics with the Customers managed to drive cost savings.

What are we looking for?

• University Degree
• Experience in working with retail Customers will be a plus
• Spoken & written in English (Cambridge First Certificate)

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.