We are looking for a talented Guest Relations to join our magnificent Front Office team at Serras Barcelona Luxury Boutique Hotel, 5* GL!

Job Description

• Provide upscale guest service experiences for guests throughout their stay
• Ensure guests are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Establish pre-arrival communication with all arriving guests
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests and ensure all guests receive personalized services
• Anticipate and recognize individual guest needs.
• To handle all guest complaints and comments relating to the department tactfully.
• Aid concierge by being familiar with the best places to tour, shop, and dine
• Coordinate and manage communication between guests and departments and follow up to ensure we resolve customer concerns

Requirements

• Previous experience in a similar role in a 5* GL hotel
• Hands-on experience with Hotel Management software (PMS), preferably Opera
• Proficiency in English and Spanish; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with proactivity
• Excellent knowledge of computers and systems.
• Successful problem-solving skills.
• Outgoing and enthusiastic personality.
• Excellent overall communication and organization skills.
• Ability to multi-task and work under pressure.
• The ability to work well in a team environment.
• Be a self-motivator and motivator of others.
• Ability to work flexible hours
• BSc degree in Hospitality Management, Tourism, or relevant field

Please send your CV to [email protected]