Company Description

Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Alpadia Language Schools offers all year-round courses for adults and summer camp junior programs. Each year, our schools welcome more than 6,000 students from all over the world.

In 2019, Alpadia became part of the Kaplan Languages Group, one of the largest global chains of English language schools. Alpadia continues to work as an independent agency within the KLG group.

Job Description

We currently have anexciting opportunity for a Customer Care Specialist to join our B2C Customer Care Teambased in Barcelona, Spain as our team is growing!

Your main tasks will be:

• Admissions for direct client
• Entering student information onto booking system
• Confirm bookings within our 24 workinghours max policy (48h during high season) - creating invoices, booking confirmation and visa letter when necessary
• Supporting our customers about any enquiry they could have before their arrival at school
• Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, copy of insuranceetc.
• Install and consolidate high level of trust between you and the customer
• Send invoices and follow up on payments
• Manage complaints
• Check availability for summer camps if necessary
• Collaborate with other Sales and Customer Care staff
  
  

Desired Skills, Experience & Requirements

• Experience in Customer Service and/or Admissions in travel &tourism or language education industry
• Professional knowledge of Microsoft Office
• Very high level ofFrench and Englishis required .Spanish is a plus
• Outstanding organisational skills
• Ability to prioritize effectively and to work to tight deadlines
• Ability to handle customer complaints and issues in a diplomatic and sensitive manner
• Experience of dealing with high volume, complex communications
• Excellent written & verbal communication
• Sales& Service oriented
  
  

Qualifications

Personal Characteristics

• Passion for customer care
• Demonstrate attention to detail
• Ability to articulate goals and assign timelines
• Cultural sensibility
• Positive thinker & flexibility
• Ability to remain calm under pressure
  
  

You want this job?Apply in English(CV+ cover letter) here.

Starting date : October 2024

Spanish social security number and NIE/Spanish DNI are mandatory

Additional Information

Benefits

• The opportunity to develop your skills in an international environment, in the exciting field of language travel
• Flexible working policy
• Adynamic work atmosphere
• An environment where corporate ethics and sustainable development matter
• Discounts on medical insurance
• Free language courses abroad every year
• Competitive salary
• Lunch vouchers
• Free coffee and tea
• Free breakfast on Mondays and fresh fruit on Thursdays