GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Personal Finance

BNP Paribas Personal Finance, through its brand Cetelem, specialises in consumer credit, personal loans and card management. It is a financial partner of major retailers, consumer goods companies and car dealerships, as well as a benchmark in market analysis thanks to the Cetelem Observatory studies. BNP Paribas Personal Finance has 20,000 employees serving more than 20 million customers.

IT Delivery Manager M/W

About The Job

Solid reputation, passionate individuals, and endless opportunities. That's SE.T – BNP Paribas Personal Finance International Shared Service Center.

Our consistent track record of services delivery means comfort for our customers and opportunities for our employees.

You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference.

Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world?

In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our it Delivery Manager

As IT Service Delivery Manager, you will be responsible for:

• Project Planning and Coordination:
  
  

Manage the activity from team management standpoint, providing estimations and planning for activities in development, reporting of the necessary KPI of the activity and ensure team alignment in the proper accomplishment of the team's results.

• Development:
  
  

Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives.

• Empowerment of the IT teams:
  
  

Support, develop and empower IT team members, focusing the attention on their individual skillset, aspirations, and development needs, to capacitate them to the current role and future challenges.

Lead the team to ensure cooperation and consistency to fulfil and reach expected level of quality, and to build relevant & prioritized action plans.

• Team Leadership and Management:
  
  

Management of all team members and organization related topics: Workload planning and distribution (including management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s, and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation.

• Operational Production coordination:
  
  

Coordinate people involved in production to guarantee the quality of the applications and infrastructures’ operations.

Build a trusted relation with project & Business partners with a formal follow up and mutual prioritization process of Production topics.

Guaranteeing the proper functioning in everyday use of applications and infrastructures serving the Businesses.

• Continuous Improvement:
  
  

Identify opportunities to streamline processes and improve project delivery efficiency.

Implement best practices and lessons learned from previous projects to drive continuous improvement.

Stay abreast of emerging technologies and industry trends to inform future project planning and execution.

What We Are Looking For

• Bachelor’s degree in computer science, Information Technology, or a related field (master’s degree preferred).
• Proven experience (+5 years) in IT project management, IT service management or IT delivery management, with a track record of successfully delivering complex projects on time and within budget.
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Solid understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Microsoft Project).
• Knowledge of IT infrastructure, systems development lifecycle, and software development processes.
• Certification in project management (e.g., PMP, PRINCE2, ITIL) is a plus.
  
  

Skills

BUSINESS SKILLS

• Business/IT Relationship
• IT Knowledge
  
  

Behavioural Skills

• Personal Impact / Ability to influence motivate
• Proactivity
• Organizational skills
  
  

Transversal Skills

• Ability to manage/facilitate a meeting, seminar, committee, training…
• Ability to inspire others & generate people's commitment
• Ability to anticipate business/strategic evolution
  
  

LANGUAGES

English (Fluent)

Spanish (Optional)

French (Optional)

Who are we?

We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Among Other Services, Our Portfolio Is Composed Of

• Applications Management (Architecture, Project Management, Development, and Quality Assurance).
• IT Risks & Cybersecurity Services.
• Platforms Management.
• Data Analytics and AI.
• Operations.
  
  

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!

About Our Culture

We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.

We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.

We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.

Benefits

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 31 vacation days.
  
  

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.