Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Business Analyst for a hybrid project based in Madrid.

Main responsibilities:

• Partner with Business Process Owners to develop a shared end-to-end vision of core business processes, their maturity level and a strategy, plan, and governance to progressively improve maturity through process mining, automation and E2E integration.
• Define, implement and enable the consistency of the E2E lead to cash operating model across a complex ecosystem of stakeholders and systems - embedding several business units, several functions (customer support, Customer Success Managers, Account Managers, Delivery Managers,…), several products and services through omnichannel engagements.
• Drive and enable the decision-making on critical business stakes, proposing several scenarios and options / recommendations.
• Partner with Business Process Owners to define and analyze Process Performance and SLAs, Process Adoption Rates, and metrics to quantify and measure inefficiencies.
• Collaborate with Business and DTS teams to enable a full consistency in terms of processes / data and architecture.
• Promote and propose any automation opportunities leveraging state of the art capabilities: GenAI, RPA, Agentic AI,…
• Make the bridge and collaborate close to DTS solution teams to support the design of the solutions that are part of our to be landscape: high level mockups, prototypes, demos,..
• Make the bridge and collaborate close to Data teams to secure E2E consistency of data flows (transactional and master data).

Competences:

Responsibility:

• Takes responsibility for achieving results that have an expected impact on business performance, owning resolution of obstacles.

Customer Focus:

• Focuses on the best interest of the customer and Amadeus. Bases operational decisions on customer and business needs.

Flexibility:

• Monitors performance and adapts plans and approaches accordingly.

Proactivity:

• Initiates and leads new approaches and proactively addresses risks.

Process modelling and analysis:

• Knowledge of process modelling techniques, ability to analyse business processes identifying inefficiencies and proposing improvements.

IT / digital solution skills:

• Knowledge of the key capabilities of the IT solutions that are part of our L2C landscape.

Data Analysis:

• Ability to extract insights from large datasets, analyse data and metrics to drive decisions and improvements and make data driven recommendations.

Analytical skills:

• Ability to assess multiple options and propose a preferred solution, critical thinking.
• Ability to use a methodical step-by-step approach to break down complex problems or processes into parts, identify causes and effects patterns and analyse problems to arrive to an appropriate solution.

Writing skills:

• Ability to produce clear, well-structured, detailed text on complex subjects, document from scratch methodologies, operating models, processes, projects and portfolios set ups, roles and responsibilities, etc., ability to document findings and outcomes for the stakeholders.

Presentation skills:

• Ability to create well-structured presentation materials for discussing and understanding complex topics.

Communication skills:

• Ability to express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively

Organizational skills

• Organizational and planning skills, time management

Decision Making:

• Assesses and analyses situations accurately, grasping complexities and identifying key issues. Applies sound judgment in a timely manner, recognising the consequences of actions.

Priority Setting:

Ability to set the right priority to tasks, based on different criteria (Customer priority, Amadeus priority, feasibility, sizing & phasing).

Methodologies:

• Process Management Methodologies.
• Knowledge of Process Management Methodologies and an experience working in such contexts.
• Agile Methodologies.
• Knowledge of Agile methodologies (SAFe, Scrum, Kanban etc.) and an experience working in such contexts.

Skills:

• Fluent English is mandatory (listening, reading, speaking, writing).
• Agile methodology.
• ARIS - Mandatory.
• Salesforce - Mandatory.
• ServiceNow - Nice to have.
• Adobe - Nice to have.
• Conga - Nice to have.

If you’re interested in this job please send your CV in english to [email protected] with reference LM/BAS.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.