Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most out of their stay with insider tips and cannot miss spots in their city guides.

Oasis is looking for a bilingual Team Member to join our Guest Experience team full-time in Madrid. These are hybrid positions, with the first few weeks of training conducted remotely and in-office twice per week.

Some of your responsibilities will include:

• Communications: Answering and responding to Guests' and Partners' phone calls, emails, and requests providing the best experience possible
• Scheduling: Scheduling our local teams, housekeeping, and maintenance providers for home visits and various tasks for issue resolution including escalations
• Troubleshooting: Leading the Guest Experience team to troubleshoot issues during their stay, liaising with local teams
• Support for Remote Destinations: Liaising with Freelancers, Vendors & Owners for remote destinations as a full service provider
• Inspections: Identifying Quality Standard breaches and following up on Issue Resolution, Logging & Reporting
• Issue Management: Overseeing Issue Logging, Tagging & Reporting on Breezeway & Guesty and ensuring resolution is completed within the respected timeframe
• Planning: Ensuring housekeeping and maintenance are conducted in a timely manner
• Guest Experience: Coordinating with the local teams to ensure that we are always prepared in advance and can anticipate our Guests' needs

You:

• Speak excellent English & Spanish, knowledge of other languages will be a plus
• Have at least a 2-year experience in Hospitality
• Are a proactive and detailed-oriented position
• Can multi-task
• Organizational skills are a must
• Love to meet and talk to new people
• Are passionate about what you do

Your schedule:

• You are available to work Monday to Friday
• Your schedule will be from 10 AM - 7 PM (CET). It may vary based on business needs
• Required some connectivity outside of office hours as hospitality never sleeps - adjust to business needs

We:

• Are a leading Hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge, and exclusive perks
• Are present in over 14 destinations in 10+ countries and are still growing
• Believe in teamwork
• Benefit from the unique backgrounds and experiences of our team members from across the globe
• Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations
• Are rapidly expanding and providing opportunities for our Team Members to grow with us