About Cainiao Group Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry. Our business covers international express delivery, global supply...

About Cainiao Group

Cainiao Group was established in 2013, incubated in Alibaba's largest global e-commerce ecosystem, and is the global leader in the e-commerce logistics industry.

Our business covers international express delivery, global supply chain, and overseas local services. Through its disruptive solutions and products such as "10-day delivery with 5 dollars" and "5-day global delivery," Cainiao helps small and medium-sized enterprises engage in cross-border trade. Serving more than 200 countries and regions and apply "technological genes" to every aspect of logistics operations. It has also established the world's largest digital station network.


Job Description

1- Assist customers in solving problems: Give training to customers on system operation & answer questions, help customers to complete the order and other operations, solve problems encountered by customers in the process of using logistics services, collect customers' problems and escalate them in time.

2- Proactive order tracking: by customers, check the service operation data every day, verify suspicious online logistics tracks, promptly escalate last mile delivery operation problems and help solve them.

3- Customised services for ToB customers: Proactively follow up, record and promptly respond to issues that customers ask for help from the group, and promptly escalate issues that cannot be responded to immediately, help resolve them and close them to the customer's satisfaction.

4- Collect and analyse customers' help-seeking problems, and use them to improve daily operation service with internal cross-team.

5- Other necessary paperwork based on business needs.


Job Requirements

1- Fluent in Spanish, English, and Chinese can be used as a working language.

2- Bachelor's degree or higher.

3- Detail oriented and patient personality.


Cainiao Four Genes

Long-term Commitment. Relentless Execution. Strive for Excellence. Customer-oriented Innovation.


Encouraging an entrepreneurial culture and valuing employees' career growth

As a technology-driven logistics and supply chain company, we encourage employees to innovate and pursue excellence. By embedding an entrepreneurial culture throughout the organization, we encourage our employees to think and act with an entrepreneurial mindset and actively explore new business opportunities and solutions. Moreover, our work atmosphere is fast-paced and highly efficient, unleashing the potential of employees, driving continuous innovation and development in the company.

We advocate the customer-oriented approach, driven by providing excellent services and products. At the same time, we emphasize transparency of goals and smoothed information flow, ensuring that every employee has a clear understanding of the company's goals and strategic direction, and to promote collaboration among team members to address market changes and challenges.

We value the growth of our employees, providing them with excellent learning and growing opportunities. As well as through the establishment of incentive programs, giving the timely recognition to stimulate enthusiasm and creativity in work.


"Better delivery because of me" Looking forward to like-minded you to join the Cainiao family!

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Atención al cliente en Madrid

Global Inmigración Reubicación Mudanza Madrid España

Getafe, ES

We are seeking a detail-oriented and reliable Accounts Payable Specialist to join our growing team. This is a part-time...

Michelin

Tres Cantos, ES

- - - - - - - - - - - - Si estás interesado en trabajar en MICHELIN en su Sede Comercial de Tres Cantos (Madrid), para...

ifeel

Madrid, ES

About us ifeel is a unique, comprehensive, and scalable solution that uses data to provide a holistic understanding of...

Parfums Christian Dior

Madrid, ES

Position Are you passionate about the luxury and beauty world? Would you like to develop your management skills and...

LVMH Perfumes & Cosmetics

Madrid, ES

Are you passionate about the luxury and beauty world? Would you like to develop your management skills and business...

NA

Pinto, ES

¿Tienes experiencia como recepcionista? ¿Tienes formación de grado superior en administración? ¿Quieres sacarte un dinero...

Selecta

Torrejón de Ardoz, ES

Seleccionamos un/a agente de atención al cliente para la cobertura de una baja de maternidad en nuestro departamento de...

Sercom Soluciones

Alcobendas, ES

🧑💻 Gestor/a Online – Atención al Cliente (Tienda) (Chats, WhatsApp y Correo Electrónico) 📍 Trabajo presencial | 🕘...

NA

¿Te encuentras en búsqueda de un nuevo reto profesional? ¿Tienes experiencia como Customer Service? ¿ Hablas portugués?...

Launchmetrics

ABOUT THE ROLE The Customer Success Specialist will be responsible for the relationship with our small-mid sized...