About The Company

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Job Description

At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Portuguese learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.

In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.

We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Portuguese specifically from Portugal, spoken and written and advanced level of English.

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
  
• Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
• Reach KPIs discussed with the LC Team Leader/Manager
  
  

What You'll Need

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
• Proactive, responsible, disciplined and able to multitask.
• Have a good command of MS Office and Google tools.
• Excellent oral communication and customer service skills over the phone.
• Experience as a trainer, educator, or completion of one of the following:
• Master Course in Training Management (150h) (e-learning)
• Specialization Course in Training Management (60h) (e-learning) + Initial Pedagogical Training for Trainers Course (90h) (b-learning).
  
  
  

What We Offer:

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Benefits above those of the law,
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.
  
  
  

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

Languages: Portuguese bilingual / Native (Portugal), high level of English, other languages are a plus.

Location: Madrid, Spain

Disability certificate will be valued.