Localisation: Barcelona, Spain

Duration: 6 months

Compensation: 800€/month

About Us:

Heetch is the only ride-hailing app aiming to make mobility more positive. We are committed to a fairer mobility with the lowest commission on the market. We offer a professional, high-quality service everywhere we operate and embody a joyful, optimistic and culturally relevant vision. We truly believe that no-one should be left behind and maintain a balance between inclusive prices for passengers and sufficient revenues for drivers.

Launched in 2013 , today, we operate in France, Belgium, Algeria, Angola, Senegal, Ivory Coast and Mali. Come join our ambitious team, committed to changing the market for good!

The company has offices in each country where it operates. Additionally, it has 2 “global hubs” in Algeria (Algiers) and Spain (Barcelona), where global teams are based to support all Heetch markets (Finance, People, Business Analysis, Growth, Product, etc.)

What Will You Do:

As part of the CRM team, you will work to create, implement and optimise the customer communications across all channels, with the aim of improving passenger and driver loyalty and retention. You'll be joining a CRM team focused on creating, testing and developing the best possible multi-channel CRM strategy for both passengers and drivers.  

You will report directly to the CRM Manager for France and Belgium, and your missions will be very diverse :

Campaign Management: Plan and execute campaigns using Braze across email, push notifications, and in-app messages.

Performance Analysis: Monitor campaign metrics for adhoc and lifecycles, perform A/B testing when necessary, and utilise data insights to consistently optimise performance across all channels.

Planning: Maintain an up-to-date CRM calendar to avoid any kind of conflicts.

Cross-Functional Collaboration: Work closely with global and local teams from product, marketing, and operations to ensure alignment of new and ongoing campaigns with company goals and guidelines.

Project Management: Manage and prioritise multiple campaigns, ensuring timely, effective, and seamless execution.

What Qualifications Do You Need?

- You are a student at an Engineering School, Business School, or equivalent University level and looking for a 6-month internship

- Strong native written and oral french skills (Key requirement)

- An intermediate level of English is required (level B-1 at least)

- A first experience in CRM is a plus

- Data driven: can both analyse a marketing funnel to size different growth opportunities, build tests to measure impact and synthesise complex results into actionable recommendations

- You are comfortable with GSheet/Excel and aren't afraid to use data visualisation tools like Looker/PowerBI