At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions.

The Operations Analyst will be reporting to the Operations Manager, you will be responsible for investigating outstanding reconciliation items, testing and updating system configuration and providing support to Operations functions relating to change and system enhancements. In addition, you will provide support for analysing, administering and implementing changes to processes, procedures and/or products and services that result in increased efficiency and/or cost reduction, related to Payments, settlements and cash management.

Our principles

• AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery

• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What you'll do;

• Investigating and clearing outstanding bank reconciliation items
• Testing and managing changes to internal system configurations relating to payments and settlements.
• Assisting with the management of liquidity across all client bank accounts and ensuring compliance with all PSR and banking regulations
• Support bank account applications and processes.
• Managing access to third party banking/payment provider platforms Analysis
• Research new products and services and provide recommendations to Operations Managers
• Operational Access Right audits ensuring all users rights are relevant to roles and seniority.
• Liaise with Key stakeholders to develop cost versus benefit analysis, draft business requirements and review and refine functional specifications.
• Adopt a ‘Creative thinking' approach to produce new ideas and concepts Contribute to the timely execution and delivery of change initiatives
• UAT co-ordination for operations and key contact for business - design and execute UAT test scripts for the purpose of validating changes that have been implemented
• Process and Policy management relating to cash operations. Seeking further advice where required and implementing processes to mitigate risks.

• Operational Configuration Maintenance ensuring all internal system and configurations are correct and up to date.
• Maintain up-to-date knowledge and understanding on industry wide developments in IT, Banking, Settlements, Finance and Compliance
• Assist with daily payments & settlement tasks, on occasions, to identify process improvements and potential risk failures

Bank Account Management

• Provide specialist currency knowledge to the business ensuring that currency reach & delivery opportunity is maximised from all banking partners
• Ensure where possible we never occur an overdrawn balance on any bank account and that controls are in place within operations as preventative measures.
• Ensure operational processes and reporting are compliant with all guidelines set by compliance in order to comply with PSR and banking regulations
• Reconciling all ledger and bank statement entries and investigating/resolving any anomalies;

Administration

• Assist with application process for new banking relationships.
• Assist with applications for new accounts with existing banking relationships and ensure banking mandates are up to date, in line with board resolutions.
• Manage online banking implementation, training, issue resolution and system administration to comply with segregation of duties.

Additional responsibilities

• Willingly takes on ad-hoc duties and workload, as requested by line manager or Director of Operations & Settlements
  
  

Who you are;

• Previous experience of working within operations | payments (international payments) role within an FX/IP (MSB) service provider or financial services provider / bank;
• Can demonstrate experience and competency of handling client enquiries, ideally payment / settlement, and having had responsibility for telephone and email liaison with clients (either consumer or corporate);
• Previous experience of processing payments via bank transfers, direct debit and credit/debit card;
• Can demonstrate strong IT skills using online payments/dealing platform, spread sheets and MS Office;
• Must have strong written and verbal (English) communication skills;
• The successful candidate will possess a "can do" customer-centric approach to resolving problems

• Competitive Salary & Discretionary Bonus 
• 3 weeks paid vacation 
• 5 Personal Days  
• Paid day off for your Birthday 
• Healthcare 
• Life & Disability insurance 
• Matched employer RRSP contribution (subject to limits) 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]