Do you like dynamic environments? Are you passionate about cloud technologies?

Econocom Services is looking for a team of IT support technician 24x7 to join our team. If you have a strong interest in IT operations, incident resolution, and request management, and you’re eager to grow in a dynamic and innovative environment, we’d love to hear from you!

Key Responsibilities

• Real-time monitoring of critical systems and applications to promptly detect incidents.
• Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
• Collaborate with technical teams and other departments to ensure incident resolution.
• Conduct preliminary analysis and apply basic solutions to recurring incidents.
• Maintain detailed incident records and generate status and resolution reports.
• Ensure incidents are resolved within agreed SLA timeframes.
• Follow established operational procedures for incident management.
• Escalate critical or complex incidents with complete and accurate information.
• Propose process improvements for incident management based on operational experience.

Technical Competencies

• Minimum B2 level of English required.
• Proficiency in ServiceNow for incident logging and prioritization.
• Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
• Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
• Basic scripting skills to automate operational tasks.
• Familiarity with ITIL processes, particularly in incident, problem, and change management.
• Experience with monitoring tools like Datadog.

Personal Skills

• Clear and precise communication with technical teams and end-users.
• Ability to stay calm and make quick decisions in critical situations.
• A problem-solving mindset with an emphasis on efficiency and collaboration.
• Strong ability to identify and resolve incidents swiftly to minimize operational impact.
• Effective collaboration with team members and other departments.
• Flexibility to adapt to evolving processes and technologies.
• Anticipation of potential issues and proactive measures to prevent them.
• Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer:

• Contract Type: Permanent.
• Location: Madrid.
• Schedule: several shifts working 24x7
• Meal Vouchers.
• Training Plan and Career Development Opportunities.