Budget for this role: 36.000,00 € Note - If shortlisted, we’ll contact you via WhatsApp and email. Please check both and respond promptly. NOC Engineer We are seeking a skilled Network Operations Center (NOC) Engineer to join our team in Madrid and...
Budget for this role: 36.000,00 €
Note - If shortlisted, we’ll contact you via WhatsApp and email. Please check both and respond promptly.
NOC Engineer
We are seeking a skilled Network Operations Center (NOC) Engineer to join our team in Madrid and provide 24x7 network monitoring and technical support. The role involves managing Cogent's ROW (Rest of World) network, ensuring performance meets KPIs and SLAs, and providing first-line customer support for technical and service-related issues.
Key Responsibilities
Note - If shortlisted, we’ll contact you via WhatsApp and email. Please check both and respond promptly.
NOC Engineer
We are seeking a skilled Network Operations Center (NOC) Engineer to join our team in Madrid and provide 24x7 network monitoring and technical support. The role involves managing Cogent's ROW (Rest of World) network, ensuring performance meets KPIs and SLAs, and providing first-line customer support for technical and service-related issues.
Key Responsibilities
- Monitor and manage the IP-over-DWDM network to ensure network performance meets SLAs.
- Provide technical support and information to customers for Layer 1, 2, and 3 network services.
- Handle incident management processes, documenting network and service issues accurately.
- Respond to customer inquiries and troubleshoot service issues via phone and email to ensure satisfaction.
- Collaborate with internal operations teams and suppliers for issue resolution and planned maintenance.
- Support and manage planned maintenance activities for Cogent's European network.
- Follow standard operating procedures for network monitoring and management.
- Educational Qualification: Higher Degree (FPII or equivalent).
- Minimum 2 years of experience in a similar role with network operators.
- Advanced English proficiency for effective client communication.
- Strong knowledge of TCP/IP networking, IP protocols (BGP, IGP, MPLS), and IP-VPN solutions.
- Availability for morning or afternoon shifts, including weekends.
- Experience with Cisco equipment and certifications (CCNA/CCNP) is a plus.
- Familiarity with optical transmission networks (DWDM) and network management platforms (e.g., Cisco MSTP) is an advantage.
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