YOUR MISSION

The Customer Service Executive will execute “Order to Cash Process” in the Area and Countries according to Sales Operations strategy. She/he is responsible to fulfill Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales strategy.

Ensure Best Service To Puma Customers

You are Sales team’s most valuable partner in the go to market execution at Area and Country level and will provide best possible customer support.

KPIs and service level will need to be met in full and on time.

Execute Area Ops Directions

Key directions are set by Area Operations. You have to work closely with the Operations and Sales Reps team to ensure execution excellence to our Retailers

Execute “order To Cash Process”

Effective Customer Service is the most important goal.

Order to cash process needs to be executed according to Area guidelines and KPI’s.

Allocation run, Order Release and Invoicing as well as processing of Return and Defectives will need to be executed through the Area/Country according to Operations strategy and directions.

Strong Alignment With Other Functions

Work closely with Sales and Costumers within local organization.

YOUR TALENT

PORTUGUESE IS A MUST.

Education

University degree preferably

Experience

Preferably, Customer Service experience

Experience In SAP Preferred But Not Mandatory

Understanding of Order to Cash process knowledge and understanding.

Capabilities

Analytical skills

Proven experience in MS Office tools

Results oriented

Customer Service oriented

Specialized Skills

Ability to work alongside other functions

Customer Service

Technology related to CS (SAP)

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.