Location: Madrid, Spain

Contract Type: Permanent

Start Date: Immediate

About The Role

We are seeking a motivated and detail-oriented Client Services Officer to join our dynamic team in Madrid. This is an exciting opportunity to work in a fast-paced, client-focused environment, utilizing your fluency in both Portuguese and English to deliver exceptional service.

Key Responsibilities

• Provide outstanding support to clients through effective communication and relationship management.
• Analyze client needs and resolve inquiries with an analytical and solution-driven approach.
• Maintain accurate records and process data using Excel and other office tools.
  
  

What We’re Looking For

• Education: Minimum Bac+2 (or equivalent).
• Languages: Excellent command of English (written and spoken) and fluency in Portuguese.
  
  

Skills: Strong numerical aptitude, excellent interpersonal and written communication abilities, proficiency in Excel and office tools, and an analytical mindset.

Experience: Previous experience in a similar role or customer service position is preferred.

Working Hours

Night Shift: 22:00–06:30 or 01:00–10:00 (8 hours per day, including a 30-minute break)

Full-time, 40 hours per week, Monday to Sunday (5 working days with flexible scheduling).

Compensation & Benefits

• Basic Salary: €21,000–€24,000 per year.
• Annual Bonus: Up to €170 gross (paid in April, variable).
• Quarterly Bonus: Up to €200 gross per quarter (variable).
• Year-End Bonus: €1,000 of the annual base salary (paid in December, variable based on goals).
• Meal Allowance: €9 per working day.
• Transport Allowance: €50 per month (gross).
• Health Insurance: Provided from day one at no cost to you.
• Teleworking: Available after 6 months (up to 2 days per week).
  
  

Skills: client services,english,proficiency in excel,strong numerical aptitude,fluency in portuguese,written communication,excellent interpersonal communication,fluency in english,excellent command of english,excel proficiency,excellent written communication,portuguese,interpersonal communication,numerical aptitude,relationship management,excellent interpersonal skills,client support,customer service,office tools proficiency,proficiency in office tools,analytical skills,problem-solving,analytical mindset