Location: Madrid, Spain

Contract Type: Permanent

Start Date: Immediate

About The Role

We are seeking a motivated and detail-oriented Client Services Officer to join our dynamic team in Madrid. This is an exciting opportunity to work in a fast-paced, client-focused environment, utilizing your fluency in English to deliver exceptional service.

Key Responsibilities

• Provide outstanding support to clients through effective communication and relationship management.
• Analyze client needs and resolve inquiries with an analytical and solution-driven approach.
• Maintain accurate records and process data using Excel and other office tools.
  
  

What We’re Looking For

• Education: Minimum Bac+2 (or equivalent).
• Languages: Excellent command of English (written and spoken)
  
  

Skills: Strong numerical aptitude, excellent interpersonal and written communication abilities, proficiency in Excel and office tools, and an analytical mindset.

Experience: Previous experience in a similar role or customer service position is preferred.

Working Hours

Night Shift: 22:00–06:30 or 01:00–10:00 (8 hours per day, including a 30-minute break)

Full-time, 40 hours per week, Monday to Sunday (5 working days with flexible scheduling).

Compensation & Benefits

• Basic Salary: €21,000–€24,000 per year.
• Annual Bonus: Up to €170 gross (paid in April, variable).
• Quarterly Bonus: Up to €200 gross per quarter (variable).
• Year-End Bonus: €1,000 of the annual base salary (paid in December, variable based on goals).
• Meal Allowance: €9 per working day.
• Transport Allowance: €50 per month (gross).
• Health Insurance: Provided from day one at no cost to you.
• Teleworking: Available after 6 months (up to 2 days per week).
  
  

Skills: english,excellent written communication,proficiency in office tools,client services,written communication skills,excellent command of english,fluency in english,written communication,numerical aptitude,strong numerical aptitude,relationship management,fluency in portuguese,excellent interpersonal communication,proficiency in excel,customer service,excellent interpersonal skills,interpersonal communication,analytical mindset