Job Description

As Virtuagym keeps on growing, we are looking for a new team member located in Spain (remote) to complement our Client Success International team. As a Customer Onboarding Consultant in our Customer Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our global teams.

What This Role Looks Like

As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

• A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier.
• With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans.
• You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z.
• Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction.
• During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.
  
  

Some of your key tasks as a Customer Onboarding Consultant

• Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible.
• Providing our customers with a high-quality and well-structured onboarding
• Hosting 1:1 consulting sessions
• Reach out proactively to ensure goals are met (in a timely manner).
  
  

Job requirements

What You Will Bring To The Team

• Prior experience with managing client communication, from call centers, hospitality, events;
• Strong written and verbal communication skills in English and Spanish (Native).
• You easily connect with people;
• You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;
• You are a true problem solver with great emphatic skills;
• You’re a fast learner and tech savvy;
• Strong organization and time management skills and ability to think outside the box.
  
  

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

Benefits

🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;

🌴 23 paid vacation days per year (based on a full-time contract);

💻 We provide your home office set-up and hardware;

💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural Perks

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at [email protected].

The hiring process

• Video screening call with Recruitment
• 1st interview with the Manager Onboarding EMEA and a team member
• 2nd interview with the CS Director
  
  

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

• Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.