Are you passionate about the world of new technologies? Do you have experience in Data Privacy Specialist? Then this is your job!

Our vision for our future Legal/Privacy Operations Specialist will play a key role in the success of the business, ensuring that our customer receive the best possible experience. As the Legal/Privacy Operations Specialist, you will be working with a truly dynamic team. The ideal candidate will work closely with our Customer Service team /privacy and legal team to improve our internal processes and providing valuable feedback on product performance.

Main responsibilities:

• Play a key role GDPR compliance, ensuring customer satisfaction and building trust.
• Act as “voice of the customer”, work with product and Business Growth team.
• Proactively flag lacks of efficiency, providing upward feedback communicating regularly with supervisors and managers.
• Handle and reply to data subject requests in a timely manner as the first line support and provide an analytical report to Head of Customer Service and Chief Privacy Officer.
• Work closely with privacy team to improve processes so that customers can execute their data subject rights.
• Continuous innovate and develop process bring the WoW-Way experience to every customer.
• Provision and development of data protection training, including training materials, for specific business units as required.

Requirements:

• 2+ years of experience working in a customer experience/operations role, legal or data protection projects are preferred.
• Fluent in English with additional European language is a great advantage.
• Proficient in office software applications, Word and Excel.
• Familiar with working in a multi-culture environment with excellent communication skills.
• Able to manage a diverse workload.
• Attention to details with customer obsessions.
• General knowledge on GDPR especially related to data subjects’ rights handling and/or CIPP/E certification is a huge advantage.
• Experience with data analysis and reporting is desirable.

Conditions of the position

• Contract Type: Indefinite whit us.
• Location: Madrid. 100% on-site
• Schedule: Monday to Thursday 9:30- 18:30 and Friday 9:30 - 16:00
• Salary range: 21.000-30.000€.
• 200 per month in restaurant card