¿Dónde vas a trabajar?

Our client is a well-established company in the Industrial / Manufacturing industry, employing over 500 dedicated professionals. They are recognised for their commitment to innovation, quality, and superior service.

¿Qué harás en tu nuevo puesto?

• Responding to customer queries in a timely and accurate way via phone, email or chat
• Diagnosing and troubleshooting technical issues
• Tracking and fully documenting request problem-solving process
• Coordinating with the technical team to resolve advanced issues
• Preparing and presenting reports on help desk performance
• Providing feedback and suggestions to improve customer service

¿A quién buscamos (H/M/D)?

A successful Help Desk professional should have:

• A degree in Information Technology, Computer Science, or a related field.
• High level of English.
• Strong knowledge of Microsoft Office and help desk software.
• Excellent problem-solving skills.
• Strong customer service skills.
• Ability to work well in a team-oriented environment.

¿Cuáles son tus beneficios?

• An estimated salary range of €20,000 - €25,000 per annum.
• A supportive and collaborative work environment.
• Generous annual leave.
• Opportunities for professional development.
• Unique opportunity to work in a leading company in the Industrial industry in Granada.