Job Summary

The role of the reservation agent involves advising customers by encouraging the purchase of hotel nights in the most efficient and effective way, as well as to maintain customer satisfaction by resolving their needs both by email and telephone and conversational chat.

Essential Functions:

• Receiving domestic and international calls and making reservations on each company's hotel booking engine.
• Provide in a professional manner the requested information of the hotel and the services, as well as promote the specific direct sales campaigns of the property.
• Meet the sales targets set by the company on monthly and annual basis.
• Make reservation quotations and keep track of these, resolving the customer in maximum 36h everything related to the direct tasks involved in making a reservation.
• Check that all information is correct by entering it into the system in an effective and efficient way.
• Resolve customer problems or requests related to reservations within 36h.
• Communicate with Guest Service departments to put in contact customers who need complements to the reservation and those who have pre and post stay needs related to hotel services.
• Insert comments, features, VIP status, or customer requests in the PMS booking remarks of each company hotel receiving bookings other than through our own website.
• Apply the upselling techniques and efforts set by the company to increase the revenue.

Qualifications & Skills:

• Education: High school diploma or equivalent vocational training certificate required. University education or a degree in hotel management preferred.
• Experience: Experience in hospitality sales, preferably in luxury hotels, for at least 1 year. Knowledge of certification standards such as Leading Hotels of the World, Virtuoso, among others.
• Languages: Advanced level of English and Spanish, with the ability to understand and respond to information and attend to guest/customer requests in both languages, both verbally and in writing. Additional language skills are valued.
• Excellent communication and customer service skills.
• Opera knowledge preferred

What can we offer you?

• Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality 🚀
• If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values ❤️
• Additionally, we offer free psychological support and nutrition content for all our employees
• At Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room 🧘♀️🍅🥬🥩
• Competitive Salary
• Permanent Contract