About The Role

Do you have a strong service mindset and quick understanding when dealing with new issues? Do you have a strategic mindset and love working in a dynamic, fast-paced environment? We are an international company seeking an experienced and innovative support agent to join our team in Madrid or Venlo.

In this role, you will be working as a support agent recording, analyzing and processing incoming support requests. You will collaborate with multiple teams to generate great customer satisfaction with customers across Europe. If you're ready to make your mark and thrive in an international company, we would love to hear from you!

Your mission

• You record, analyze and process incoming support requests via a ticket system
• Your focus is on processing customer enquiries and complaints
• You work closely with other departments such as Sales, Product Management or Software Development to ensure optimal customer satisfaction
  
  

Your profile

• Initial experience in customer service, support, sales, or parcel logistics
• Enjoyment of customer contact and hands-on-mentality
• Friendly and solution-orientated conversation skills
• Strong service mindset and quick understanding when dealing with new issues
• Native in Spanish, fluent in written and spoken English
• Customer satisfaction is your top priority
  
  

Why us?

• Flat hierarchy
• Opportunity to work remotely
• Nice office in Madrid or Venlo
• Opportunity to travel and work in other Shipcloud offices
• Competitive salary and various benefits
• 28 vacation days
• Regular team events
  
  

Your contact person

Glenn Moulen

Teamlead Customer Service

About Us

At Shipcloud, we are an international team united by a shared vision & passionate about logistics, e-commerce and software. Our cloud-based platform enables businesses to connect with all major shipping service providers and is designed to simplify the complex world of logistics.

We work hard, celebrate our achievements, and thrive on innovation as we push towards our goals. With offices in Hamburg, Bielefeld, Venlo, Rotterdam, and Madrid, we embrace a collaborative, creative and vibrant work environment. If you are excited by challenges, driven by results, and ready to be part of something bigger, Shipcloud is the place for you.