We Are

We´re a team of 40+ User Experience Research professionals at Oracle NetSuite working on the foundational elements of the NetSuite product experience. We´re part of a larger community of 175+ Experience Designers, Content Designers, UI and Visual Designers, Technical Writers, Videographers, Design Strategists and connected professionals across Oracle NetSuite. We collaborate closely with the NetSuite leadership team under Evan Goldberg and contribute to Oracle´s award-winning Redwood design system.

What We´re Looking For

Come and join us as an experienced Director of UX Research in Barcelona. You´ll lead a team of 6+ researchers focused on crafting the next-generation product experience for NetSuite. Your team will be focused on the Foundational NetSuite products that enable customers to customize, administer, and support internationalization efforts. Your group will be influential in contributing to the strategy of these priorities, the iteration of products through the delivery cycle, and measuring the end users experience and recommending areas of future investment.

You´ll lead efforts to evolve research strategy, methodologies, practices as we continue to scale, and ensure research is well-integrated into our product development decision-making. Your focus will be to deliver impactful research insights to support the product teams´ vision and strategy.

The ideal candidate will be a mixture of research mentor, process optimizer, and trusted advisor to senior stakeholders. You will be operating in a large, matrixed organization partnering with VP and Director level stakeholders across product management, engineering, design and research. We´re especially keen to talk to candidates with strong background of developing employees and working alongside senior leaders to influence the future roadmap. You will have operational support from the Design Operations team, but a strong operational mindset will come in handy alongside your research leadership skills. We look forward to hearing stories of your experiences in similar roles, the good, the bad and the ugly!

This is an exciting and challenging role. You´ll get the chance to share your ideas and work with an amazing group of product people across the globe and help bring our vision to redefine the user experience for business applications at NetSuite to its 40,000 customers.

Responsibilities

Who You Are

You love building strong teams and are happiest when you see the team excel...
- You are dedicated to nurturing a team of 6-8 researchers as they navigate the work and their careers. You understand that your number one job is to create an environment where they can be successful.
- You´ve built and led teams, and you´re confident taking on teams you might not have built yourself.
- We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management.
- You have at least 6 years of experience managing employees.

You get totally geeked out about influencing the product from long term strategy to design decisions that enhance the experience
- You are adept at influencing senior stakeholders and partners for research and data driven solutions.
- Propose, plan, complete, analyze, and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research, and measurement of final product experiences.
- You know about agile development and the art of helping researchers, designers, and product managers work as a cohesive unit.
- You are data-driven, leveraging both quantitative and qualitative insights to build a strong case for continuous improvement.
- You are able to collaborate with and influence your product and design partners and other leaders across the product group to become increasingly user-centered in everything we do from strategies to roadmaps and planning.
- You are comfortable operating in a large, matrixed organization partnering with VP and Director level stakeholders.

Finally, you are excited to be part of creating dramatic and impactful change at a company that is committed to becoming an inspiration to others when it comes to user experience research ...
- You´re ready to work with the Research and Design leadership team in creating an environment at Oracle NetSuite where researchers across the business are fulfilled in their work and powerful in their impact.
- You are passionate about helping organizations understand and leverage research in the quest to become ever more user/customer-focused and want to be a thought leader on the subject.
- Contribute to the evolution of the global research practice and contribute to research excellence initiatives. Be part of a global community of researchers, over 40 XRs across NetSuite.
- You´re a strong collaborator, communicator and servant leader who is seen as a problem-solver.

Qualifications / Skills
- 10+ years of experience as a user experience professional, preferably in the Enterprise domain or business software.
- Proven experience influencing senior stakeholders and execs, and advocating for critical research practices and insights to be adopted and to inform product decisions.
- Extensive experience planning and completing different types of research - from generative, formative to evaluative and measurement research.
- Experience leading teams of 5+
- Experienced at developing researchers into influential product team members
- Outstanding written and verbal communication skills in English and skilled at impactful storytelling
- Degree in the field of Psychology, User Experience, HCI, Human Factors or related field (advanced degree a plus)
- Experience working with Agile development methodologies in a large enterprise setting
- B2B enterprise software spanning user-types, industries and devices will give you a good head start
- ERP / Financial software experience is a (major) plus
- Familiarity with research platforms and tools such as Voice of Customer, dScout, Jira, and research repositories is a bonus.
- Flexibility to work with geographically distributed teams - we have product hubs in Brno (Czech Republic), Barcelona (Spain) Redwood Shores (California), Austin (Texas), Waterloo (Canada) and many more locations.
- Home-based work is an option but for this role we do ask that you are based within regular office-visit range of our office in Barcelona.

Does this sound like you? If so, we hope to meet you.