Job Title: Product Manager, Propositions Support

Salary: £49,300 - £65,950 per annum, depending on location

Location: Cambridge – UK, Madrid or Mexico City

Contract: Permanent, Full time 35 hours per week

Are you passionate about transforming education through innovative solutions? Join our ambitious team as a Product Manager, where you'll play a pivotal role in empowering learners and teachers worldwide.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

As part of the English Product Group, you'll be at the forefront of driving digital transformation in a rapidly evolving market. You'll leverage data and technology to develop high-quality, pedagogically sound learning and assessment propositions that deliver exceptional results.

As a Product Manager focusing on support within our Schools offer, you will play a crucial role in evaluating and addressing the ongoing and future needs of our customers. Your responsibilities will include:

• Leading the development and execution of support content plansacross the portfolio, ensuring they are integrated, financially viable, and aligned with our global strategy.
• Analysing customer needsand collaborating with product-specific Product Managers to validate the commercial and strategic value of our customer support content.
• Driving product uptakeand identifying opportunities to support growth by developing integrated support strategies across products.
• Developing deep market expertise, understanding market landscape, segmentation, sizing, and trends to inform support strategies.
• Monitoring the end-to-end customer support experience, ensuring it meets defined customer needs and contributes to the overall business strategy.
  
  

This role is suitable for someone who is passionate about supporting customers and eager to make a significant impact in the education sector. If you have a strategic mindset and a deep understanding of market dynamics, we would love to hear from you!

About You

We are looking for an experienced individual who excels in understanding market trends, competitive landscapes, can identify customer problems and be creative and financially disciplined in developing solutions.

You will have a proven track record in conceptualising products, building successful business cases, and analysing product performance to drive appropriate actions.

Maintaining strong relationships with market-facing colleagues is essential in this role, therefore you will be a strong collaborator with experience of stakeholder management.

You will have knowledge of ELT pedagogy, theory and practice, and content creation, and ideally hold a degree in a relevant field or proven comparative experience.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards And Benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes
  
  

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 4th March 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place week commencing 17th March 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.