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Organization- Grand Hyatt Barcelona Summary Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona! Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at...
Organization- Grand Hyatt Barcelona

Summary

Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!

Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.

Your adventure in hospitality starts here!

What You’ll Be Doing:

As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:

  • Reservation Handling: Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.
  • Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.
  • System Management: Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.
  • Payment & Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.
  • Daily & Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.
  • Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
  • Process Improvement: Learn standard operating procedures (SOPs) and contribute ideas for optimization.

Qualifications

What We’re Looking For:

  • Full-Time Commitment: This is a paid internship, Monday to Friday. Please note that housing is not included.
  • Educational Collaboration: You must be able to sign a collaboration agreement with your school or study center.
  • Work Authorization: You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
  • Relevant Career Path: Your studies should be related to the internship.
  • Language Skills: Advanced or fluent English, along with advanced Spanish.
  • Passion for Learning: We seek individuals with a strong desire to learn and grow.

What You’ll Love About Us:

  • Career Development: This is an excellent starting point for your professional journey.
  • Vibrant Work Environment: Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
  • Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.
  • Engaging Activities: Participate in our festive, recreational, and training activities.
  • Mentorship: Benefit from guidance and support to help you thrive.
  • Our Values: We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.

At Hyatt, we care for people so they can be their best!

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