#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

*Applicants must have a valid EU passport/Working Visa

Top reasons to work with TDCX:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and hundreds of industry awards

What is your mission?

The partner data analyst is responsible for all analytics related matters. The role includes everything related to analytics, ranging from analysis to providing improvement suggestions while also organizing and delivering tools and analytics related training to other roles within the partner. Despite the broad responsibilities, it is more important to have a good understanding of customer support and show willingness to learn than to be a full-fledged data analyst (though best case is having both!).

Responsibilities:

• Point of Contact for analytics between their team and other teams within the organization
• Actively improving analytics use within their team
• Teaching analytics and analytic tools skills within their team
• Fulfilling analytics and reporting needs of the team
• Coordinating with other roles to ensure smooth operation of the team
• Making data-driven proposals on processes and systems

Who are we looking for?

Required:

• Interest in data analytics
• Good communication and English skills (Minimum C1)
• Customer Support experience and mindset
• Willingness to learn and share knowledge
• Critical thinking
• Problem solving skills
• Proactive attitude of finding areas in which to improve
• Analytics Tools knowledge (minimum Excel or another spreadsheet tool)

Bonus point:

• Analytics skills and experience
• Training or teaching experience
• BI tool experience (Qlik Sense, Sisense)
• Database experience (BigQuery, Athena)
• Basic understanding of programming (Python)

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.

We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.

From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.