Company Description

Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in

teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual

country, we create an unparalleled student experience encouraging language development through

immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster

connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from

the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia

Language Schools offers all year round courses for adults and summer camp junior programs in

Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000

students from all over the world.

Alpadia joined the Kaplan team in July 2019 and is very proud to be part of this new family.

Inspire your future. Become an Alpadian!

Job Description

We currently have an exciting opportunity for a Intern Customer Care Specialist to join our Customer Care

Team based in Barcelona, Spain.

Working in collaboration with the Customer Care Manager, you will assist in the operation of the

Customer Care Team, responsible for admissions and service functions for Alpadia Adult and Junior

programs. You will be working with study abroad agencies in close cooperation

with Student Support Officers and Camp Managers based in each school.

Skills You Will Learn

• Use of Salesforce, which is used by many of the world´s leading companies including Spotify and Amazon
• Ability to prioritise effectively and to work to tight deadlines
• Ability to remain calm under pressure
• Experience of dealing with high volume, complex communications
• Ability to handle customer complaints and issues in a diplomatic and sensitive manner
• Demonstrate attention to detail
• Communicate effectively with global clients externally and different teams internally
  
  

Your main tasks will be:

• Admissions for study abroad agencies
• Processing bookings
• Supporting our customers about any enquiry they could have before their arrival at school
• Obtaining all necessary student pre-arrival information such as parental consent forms, travel
• details, payment etc.
• Entering student information onto booking system
• Confirm bookings quickly and accurately
• Deliver high quality services and administrative support either to direct clients or agents
• Check availability for summer camps and adult schools
• Send invoices and follow up payments
• Collaborate with other Customer Care Specialists to assist them where required
  
  

Qualifications

Your profile

• Basic knowledge of Microsoft Office
• English essential, other languages a plus
• Outstanding organisational skills
• Excellent written & verbal communication
• Positive thinker & flexibility
• Sales & Service oriented
  
  

Additional Information

What we offer you

• Creative and rewarding work
• Ticket restaurant
• Discount on private medical insurance
• Half day off on your birthday
• Unlimited tea & coffee
• Free breakfast on Mondays, Free Fruits on Thursdays!
• A stimulating and dynamic work environment
• Free languages courses abroad
  
  

Contract: Permanent contract

Activity rate : 100%

Salary: Gross salary + cheque gourmet card + bonus

Place of work: Barcelona, Spain

Start date: March 2025