We are seeking a proactive and hands-on Junior IT Support Specialist to provide on-site technical support as a Part Time basis. This role is ideal for someone eager to gain IT experience while ensuring our workplace remains efficient and well-supported.

Key Responsibilities:

On-Site End-User Support:

• Act as the first point of contact for employees, providing immediate, in-person assistance for IT-related issues.
• Troubleshoot hardware and software problems, escalating complex cases as needed.

Meeting Room & Equipment Maintenance:

• Conduct regular inspections and maintenance of meeting rooms and essential equipment.
• Manage cable organization, replacements, and testing to ensure smooth operation, especially during high-priority events.

Laptop Hardware Repair & Warranty Handling:

• Diagnose and repair common laptop hardware issues.
• Manage warranty claims and service requests to minimize downtime.

Ticket Management & IT Support:

• Address incoming IT support tickets, resolving minor issues and escalating major concerns.
• Assist with software support for SharePoint, Teams, and Office 365.
• Monitor Vodafone phone line issues and track IT inventory.
• Set up equipment and accounts for new hires.

General Qualities:

• Polite, punctual, and professional demeanor.
• Sufficient English proficiency for effective communication.
• A problem-solving mindset and ability to work independently.

What We Offer:

• A positive and supportive work environment with a strong team spirit.
• Flexibility when needed, based on workload and coverage requirements.
• Hands-on experience in a dynamic IT support role.

Requirements:

• 1 Year as Onsite Technical support
• Spanish and English
• Communication skills
• Customer oriented