Commercial Analyst Madrid Hybrid

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary

You will join our global analytics team and will be given the necessary training to support the team in supplying qualitative reporting and analytics to end-users at group and cluster level. The ultimate objective of team is to continuously deliver timely and qualitative data, that allows for key stakeholders to take informed decisions, that will ultimately help the company deliver more.

Job Responsibilities

· Commercial and Ad-hoc Support

o Helps provide data on relevant commercial topics / market information.

o When applicable, provides support for due diligence projects towards top management in coordination with group legal.

o Provides data / market intelligence and analytics for global commercial and the regions using relevant internal and external data tools.

o Provides ad-hoc support for the commercial community where applicable.

· Commercial Development and Sales Performance Metrics

o Assists with developments of sales plans, account review templates, presentations, and other commercial tools.

o Supports the development of sales performance metrics, including KAM Dashboard, CRM scorecard, etc.

o Help manage internal customer requests related to our CRM system and provide user support where applicable

· Management of Commercial Reporting

o Supports building internal and external presentations with data input and analysis on customers, contracts, and current business opportunities.

o Helps maintain a strong Performance Management framework that supports improved business results and delivers optimal monthly commercial reporting.

o Enforces procedures, timelines, and guidelines for the regional commercial community.

o Supports the monthly commercial sales reporting for regions & group.

o Supports the development of procedures, data handling and processing to improve and further professionalize the commercial reporting.

o Supports Commercial developments in areas like business planning, budgeting, and strategy work.

o Strives to find ways to improve data quality and help create awareness on cluster responsibility for the accuracy of data, through data quality checks.

o Provides adequate support to the regions where applicable.

o Ongoing dialogue with the recipients of the commercial reports and (to gain a perspective on possible improvements).

o Logs best practices in support of improving how we work at group and cluster level.

o Support more general projects at cluster or group level in need of commercial data.

Qualifications and Competencies

· University degree (or equivalent) in Business Administration or related field.

· Proven experience in a similar function and/or industry.

· Structured, organized, and strong analytical skills with high attention to details.

· Profound knowledge of MS Office with advanced skills in Excel and preferably Power point.

· Experience with reporting frameworks and P&Ls is a plus but not required.

· Experience with Power-BI and the system Salesforce a plus.

· Willing to work both independently and team oriented.

· Positive attitude and flexibility to work in a dynamic environment.

· Fluent command of English, being the corporate language - any other language is a plus.