Our client is seeking a Training & Quality Manager to drive excellence in KYC verification and fraud detection. This role is instrumental in enhancing team performance, ensuring compliance with regulatory standards, and optimizing operational efficiency.

The ideal candidate will design and implement training programs, mentor a team of specialists, and develop quality assurance frameworks that promote continuous improvement. With a strong analytical mindset, this person will identify opportunities to streamline processes and elevate overall performance.

This is an exciting opportunity for a detail-oriented professional who thrives on building structured training initiatives, refining quality standards, and fostering a culture of continuous learning and improvement. Apply now!

Responsibilities

• Develop and manage training programs for KYC verification and fraud detection across all analyst levels
• Lead and mentor a team of training partners and instructional designers, fostering their professional growth
• Create and implement engaging learning materials, including e-learning modules and SOPs
• Continuously improve training methods to reduce learning curves and maximize success
• Identify skill gaps and implement coaching strategies to strengthen team performance
• Conduct quality audits on KYC and fraud detection activities, ensuring compliance, accuracy, and operational efficiency
• Refine quality assurance frameworks, including sample logic, assurance protocols, scorecards, and review processes to optimize team performance
• Generate data-driven insights and recommendations for operational leadership
• Align training and quality efforts with business goals, collaborating across teams

Core Skills/Experience

• Solid background in training and quality management, ideally within KYC, fraud detection, or financial services
• Excellent communication and presentation skills, with the ability of engaging and motivating diverse audiences
• Strong analytical skills, with experience leveraging data for decision-making and process improvement
• Hands-on experience with quality assurance tools and e-learning platforms
• Knowledge of instructional design principles, tools, and best practices
• Ideally but not mandatory certifications in AML, CTF, or related compliance fields
• Understanding of workflow optimization methodologies such as Lean or Six Sigma
• Experience in fast-paced, high-volume operations or contact centre environments

What's on offer

• Health Insurance
• Hybrid working model
• A fast-growing company with good opportunities to keep learning and developing
• An international, dynamic, and creative environment where more than 50 nationalities interact
• Clear organization structure and open communication
• Budget for learning

Our recruitment process

• Step 1: Interview with our Recruiter to get to know you and your experience
• Step 2: Interview with the Head of Operations
• Step 3: Case Study + Peer Interview
• Step 4: Meet the Team