At ING we are looking for an IT Lead Channels, Customer & Data

Your role and work environment:

We are looking for a talented and enthusiastic IT Lead to drive our Channels, Customer & Data Tech delivery strategy, joining our CIO Domain as part of the CIO MT (management team), reporting to the CIO for ING Spain & Portugal.

The responsibility of this team consists of coordinating the technical strategic direction across the Channels, Customer & Data delivery domains, defining and implementing standards and processes, leading the team across a broad portfolio of projects and initiatives. The tribes under this scope are Everyday Engagement, Human Connection, Customer Interactions, Data Management, Know Your Customer and Internal Customer.

You will be leading a group of senior IT managers, and you will play a critical role in their development as future ING leaders. You will have to create a culture of collaboration, transparency, responsibility, and excellence, helping other to be successful, staying a step ahead and guiding engineering managers in your team to improve and grow.

You will work hand by hand with Tribe Leads to guarantee a consistent delivery across different tribes, aligning business and technology priorities, realizing each tribe purpose and exercising a collaborative leadership.

You will act as Tribe Lead for Internal Customer Tribe

You will be successfully implementing recovery strategies for project crisis situations.

Stability, reliability, resource allocation and budget management will be essential word in your vocabulary to ensure ING provides customer with the best banking experience.

Your key responsibilities:

As IT Lead you will:

• Be responsible for ensuring the overall IT maturity and for developing craftsmanship of the employees working in your respective domain.
• Provides high-level strategic guidance to the IT Area Leads on development of engineers.
• Ensure IT Area Leads have appropriate competencies and skills by continuous improvement of their skills, craftsmanship and the area of expertise.
• Oversees overall IT maturity in areas and chapters and drives continuous craftsmanship development.
• Ensures consistency in craftsmanship development to maintain a well-balanced engineering workforce.
• Ensure that business activities within a significant area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies to minimize business risk and protect the reputation of the organization.
• Be responsible for effective collaboration applying our One Agile Way of Working.
• Stimulates interaction between and alignment across people, tribes, squads, areas and chapters.
• Drives cross-cultural collaboration by creating awareness and understanding, leveraging diversity.
• Creates an atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work.
• Define the structure and growth of the Engineering team based on the company's long-term strategy.
• Maintain close partnerships with all business stakeholders.
• Define high-level tech initiatives aligned with company goals and oversee tech delivery.
• Foster constant collaboration across teams and departments, embedding best practices.
• Monitor coherence across various areas.
• Act as an ambassador for risk management and compliance, raising awareness among staff.
• Keep knowledge levels up to date and embed lessons learned and best practices.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• A leader with extensive experience in the IT delivery, who is enthusiastic and passionate about engineering trends and about developing people.
• An inspiring communicator who can support his team in the management and business context, who’s able to explain to C-level and engineers.
• A person with excellent problem-solving skills and the ability to redesigning processes that would otherwise pose an impediment to the organization.
• A collaborative person that achieves results together with others, making personal interests subordinate to those of the organization or team.
• A person with ability to operate at own initiative with a pro-active attitude, within the directions and confines of management and bank policy.
• Problem solving ability and strong analytical skills.
• Good communication skills. Fluent English both written and oral.
• Accuracy and attention to details.
• Experience working in a team, exhibits clear behavior of a team player execution driven. Motivates and energizes teams.
• Enables higher performance and customer centricity.
• Fluency in English.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!