Business Operations plays a key role for Sanofi in modernizing the way we work. We bring people together – many of them in our four hub locations around the world - simplifying processes, breaking down barriers and rapidly cross-fertilising the best ideas across Sanofi. With the creation of the global business unit Business Operations in 4Q 2023, we have elevated our commitment to innovation and excellence.

About The Job

The Head of Barcelona Hub plays a critical role in the development, execution, and transformation of Sanofi’s Business Operations (BO) and Global HUB Operations & Transition Management strategies. Particularly also for the scope expansion, which could be embedded into the BO organization or for “hosted” functions which are also leveraging the hub location.

This role reports to the Head of Hub for Budapest and oversees the organizational setup of the Barcelona hub, assist with incoming transitions there, and furthermore contributes to initiative which strive enhanced customer service, supports process efficiency and creates business value. They will be also responsible to bring Business Operation’s organizational vision to life locally and monitor trends in the local/global GBS industry.

Key Responsibilities

Strategy & Governance

• Together with Hub Head peers and the BO leadership, co-create and drive an ongoing Business Operations organization’s vision. Co-develop and maintain the HUB business case, ensure transitions and work placement needs are met on time and budget
• Implement and maintain Hub Governance to ensure suitable governance practices are in place in compliance with internal and external rules and regulation (incl. controls framework, Health & Safety, Corporate Social Responsibility, etc.) in alignment with respective business partners (such as P&C, Finance, Digital etc.)
• Create a culture of innovation, continuous improvement, and excellence
  
  

Transition & Operations Management

• Support the transition activities into the hub and ensuring collaboration with local organizations to support the transitions (in line with business case)
• Oversight and On-site escalation point for any other transition related planning and support
• Ensure required site support operations and necessary internal, external support services are in place for the operations
• Contribute to establishing and maintaining regular reporting packages and track key performance indicators, incidents striving for timely solutions
  
  

Stakeholder Management & Employee Engagement

• Establish reliable internal/external relationships with the sector associations, institutes, GBS networks and government units
• Ensure the right visibility and appearance of Sanofi Business Services branding and values in the local GBS market
• Develop and promote Corporate Social Responsibility programs as well as Employee Resource Groups in the hub to promote Sanofi and its reputational image
  
  

People & Talent Acquisition

• Support Talent Acquisition in implementing an effective recruitment strategy
• Oversee the recruitment, staffing and workforce ramp up for the hub – for embedded and hosted functions
• Contribute actively to the talent management process, support consistent identification and management of talents at hub level – both for BO embedded and hosted functions
• Improve recognition of Sanofi in the local Business Services community to attract talent, maintain partnership with universities to promote Sanofi Business, Services mission and objectives and ensure access to young talents
  
  

About You

Professional experience:

• Proven track record and strong experience in the GBS industry, including complex global transformations, operations and/or consulting
• Solid experience in building new Hubs/Global Shared Services/Centres of excellence preferred
• Experience in creating and maintaining operating, governance model, combined with external best practice
• Proven leadership skills in large organizations
• Proven ability to think strategically and translate strategy into actionable plans
• Strong influencing and negotiation skills, working with senior stakeholders
• Developed business partnering, collaboration, trust-building and interpersonal skills
• Ability to work transversally and within a highly matrixed environment
• International experience and ability to work with a diverse team
  
  

Soft Skills: Analytical Skills, Business Planning, Organizational Vision, Employee Engagement

Languages: English, Spanish is Strongly Recommended

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