About us:

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the job:

As a Junior CX Strategy Consultant, you will support the development of customer experience strategies that align with client business goals. You will assist in market research, data analysis, and preparation of business cases to drive customer-centric transformation. Working closely with senior consultants and cross-functional teams, you will contribute to strategic recommendations and help implement innovative CX solutions.

Key Responsibilities:

1. Research & Analysis: Support market research, customer insights gathering, and competitive benchmarking.
2. Strategy Support: Assist in developing CX recommendations based on data analysis and industry best practices.
3. Business Case Preparation: Contribute to ROI analyses and strategic justifications for CX initiatives.
4. Client Engagement Support: Help prepare workshop materials, document insights, and assist in client presentations.
5. Collaboration: Work with internal teams (design, technology) to align CX strategies with execution plans.

About your profile:

• Basic understanding of CX, digital transformation, or customer insights
• Strong analytical and problem-solving skills
• Good communication and presentation abilities
• Ability to work collaboratively in cross-functional teams
• Eagerness to learn and grow within a consulting environment
• Travel flexibility for client engagements

About de Offer:

• Permanent Contract
• Full time job with hybrid model
• Flexible schedule
• Attractive Salary
• Career Opportunities

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you! 🚀✨

At Atento you find more than what you are looking for!