To support our Customer Care team we are searching for a Customer Care Specialist - Spanish (f/m/d) (Barcelona) to be based in our Barcelona office. What You Will Do Build lasting customer relationships and foster brand loyalty through warm welcomes...
To support our Customer Care team we are searching for a Customer Care Specialist - Spanish (f/m/d) (Barcelona) to be based in our Barcelona office.
What You Will Do
What You Will Do
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
- Consistently meet the highest service and KPI standards of the department.
- Establish and maintain relationships to build a portfolio of relevant customers.
- Collaborate closely with Payments, Customs, Warehouse and Shipping.
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology.
- Good computer skills, especially MS Office.
- Conscientiousness when handling customer data.
- Flexibility, resilience, and the ability to work as part of a team.
- Native-level proficiency in Spanish (written and spoken) and excellent English skills; additional languages are a plus.
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
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